Domestic New Zealand travel due to Alert Level changes

Domestic New Zealand travel due to Alert Level changes
Please refer to the following updates for domestic New Zealand travel during Alert Levels 2 and 4.

• Due to system limitations, Unaccompanied Minor travel is not able to be booked through the GDS while Auckland is at Alert Level 4. Agents can book Unaccompanied Minor travel by contacting Air New Zealand directly. Unaccompanied Minor travel is permitted between Alert Level 2 regions only and not permitted to/from or via Auckland.
• Customers travelling on our services from Alert Level 2 regions can transit through Auckland on their way to another Alert Level 2 region, or to depart on an international flight if they meet one of the permitted reasons for travel as outlined on the New Zealand Government COVID-19 website.
• Customers driving from an Alert Level 2 region to catch a flight out of/into Auckland can do so if they meet one of the permitted reasons for travel as outlined on the New Zealand Government COVID-19 website.
• Please note, leisure/holiday travel is not a permitted reason for transit travel through Auckland at this time.
• Further information for customers in the Northland region can also be found on the New Zealand Government COVID-19 website.
• Regional Fast Bag is now available for all regions at Alert Level 2 with the exception of flights to/from/via Auckland.

Please continue to refer to the Customer Flexibility Guide for information on how to assist customers with any changes required.

For information on what restrictions are in place while New Zealand is at split Alert Levels please visit our Domestic NZ Quick Reference Table.

Domestic New Zealand schedule

The following updates have been made to our domestic New Zealand schedule due to Auckland remaining at Alert Level 4.

• All domestic New Zealand flights to/from Auckland for travel between 15-21 September 2021 will be cancelled and the new flights below will be rolled out in the GDS today.

• Our current schedule outside of Auckland for travel between 15-21 September will have some flight consolidations. All passengers will automatically be accommodated to the next available service. Please refer to the GDS for the most up to date flight information, which will be rolled out in the GDS from this afternoon.

Air New Zealand will contact all customers with email contact details in their PNR to advise them that their flight has been cancelled and to contact their travel agent to discuss options.

Please continue to refer to the Customer Flexibility Guide for information on how to assist customers with any changes required.

Temporary Wellington - Kerikeri services

We will be operating a daily non-stop service between Kerikeri and Wellington to help connect Northland to the rest of the country.

The daily service between Kerikeri and Wellington will be using our Q300 turboprop fleet, which is in addition to the daily services currently operating between Auckland and Whangarei.

The service will operate while Auckland is at Alert Level 3 and above, to enable a direct link to Northland from another port.

The flights are available for travel between 13-21 September at this stage. We will look to extend this should Auckland stay in Alert Level 3 or above for longer.

The schedule for the daily flight is outlined below and will be available in your GDS for sales from today:

Void of reissue now available in Galileo
Effective immediately, agents using Galileo have the option to void an e-ticket reissue transaction for NZ 086 tickets. This option is already available to agents using Sabre or Amadeus.

Void/Non-issue of reissued/exchanged tickets follows the same rules and guidelines as those set out for voiding new issue tickets and places the original ticket back to an open/available status once the reissued ticket has been voided.

After completing a void of a reissue, agents must take action with the original ticket to either revalidate or perform another reissue to ensure the booking has a ticket associated.

For information on how to complete a void of reissue, please refer to your respective GDS booking guides and help services.