COVID-19 Update - Mango restart

• Permitted flights are between Johannesburg, Durban and Cape Town.
• Only individuals travelling for essential or business travel reasons are permitted to travel by air during this phase of lockdown, and all travellers must present a relevant travel permit and letter from their employer authorising travel. This will be checked at the entrance of airports and again at check-in / boarding.
• Important enough to say it twice: if a traveller does not have a relevant travel permit for either essential or business travel signed off appropriately, the traveller will not be granted access to the airport, and may subsequently forfeit the travel ticket as purchased.
• Mango adheres to strict safety protocols and encourages our passengers to also adhere to mandated requirements for travel.
• Due to these extra regulatory and safety protocols, we would advise our Guest to plan for extra time for their flight journeys. Guest need to arrive at least two-and-half hours prior to flight as a contingency for any unforeseen delays.

It is important to note that Mango Airlines, together with airlines across the world, have put in place measures to instil confidence and trust in the sector once again.

Keeping our aircraft clean

When we resume flying, all our aircraft will continue to be cleaned between flights and deep-cleaned each night. They are also all equipped with High-Efficiency Particulate Air (HEPA) filters that capture 99% of airborne microbes in filtered air.

In relation to further aircraft sanitisation requirements, together with Momentum Multiply, we are equipped with surface disinfectant sprays that sterilize and protect surface touch points on board our aircraft.

Maintaining social distance & hygiene practices

We will be strategically seating our passengers on-board all our aircraft with exceptions made for Guests that are traveling together. We will additionally be making it compulsory for all Guests and crew to wear cloth masks prior to entering aircraft. Guests are to note that if they do not arrive at the airport with a mask, they will be prohibited airport entry.

Catering will not be provided on aircraft once operations commence. Guests are requested to bring along their own refreshments.

Sanitiser will be provided for ground crews, air crews and Guests over this time. We urge all airport users to wear masks and adhere to social distancing markers on floors in areas such as check-in, security and boarding. In these areas, we will also be implementing no touch policies, asking that ID documentation, ticketing and tickets are shown, instead of handed, to respective Mango team members.

Perspex shields have also been installed at the check-in counters that we will be using as an additional protective barrier between team members and guests.

Increasing turnaround times

We will be increasing the turnaround times between flights to allow for the smooth flow of boarding and disembarking of passengers. We request that guests arrive at the airport early, noting that extra time may be required under present conditions.

Working with our partners

We will continue to work closely with ACSA, the Department of Health and Port Health to ensure any requirements in relation to standardised or random temperature testing is availed where need be. We implore all Guests that it is best to stay home if any form of sickness is suspected over this period. Ticket accommodations in this regard can be made with one free date change available to all Guests from 5 June 2020 for the next 2 months.

Lastly…

These are extraordinary times requiring never-before-implemented extraordinary measures. We call on all South Africans to adhere to lockdown regulations, maintain good hygiene and social distancing, and more than ever before, continue to use all our digital platforms (Web, Mobi-App, email, etc.) including our call centre to open on Monday 8 June 2020 to engage with us. We will get through this and will once again return to the skies, together.