Airport technology – what passengers want: greater personal control of the airport process

Airport technology is one of the fastest developing aspects of the entire aviation industry. Passengers, though, may take another view, and a recent survey shows that they are quite specific about the technological enhancements that they wish to see prioritised.

In the background, but playing an increasingly important role, are new technologies arising out of mathematical formulae such as algorithms and computer applications like Blockchain, while the replacement of human labour with robotics threatens to put paid to many jobs.

This report provides an overview of some of the latest developments, and looks forward to a CAPA conference next year in which these subjects will be given a comprehensive airing.