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At a time when the aviation industry is searching for up-to-the-minute market intelligence, news, trend analysis and thought leadership, CAPA - Centre for Aviation delivers a virtual “Summit” on the second Wednesday of each month, jam-packed with information, data and live interviews. CAPA experts, global airline CEOs and other cutting-edge industry leaders present live from a next-gen virtual event platform.

All times listed below are in your local timezone. Already Registered for CAPA Live? Sign in now!

The most recent CAPA Live event was on 14-Jul-2021, and featured the below speakers and sessions. Find out more!

  • 14-Jul-2021
    • CTC Roundtable with HRS: Insights into Health & Duty of Care in travel programmes

      • Dr. Benson Tang
        Executive Director, CTC - Corporate Travel Community
      • Ana Pedersen
        Managing Director, HRS Group
      • Philippa Johns
        Director of Enterprise Solutions - Australasia & South East Asia, HRS
      13:00 - 13:50

      In this exclusive roundtable, hosted by our partner HRS, we bring together leading CTC health and pharmaceutical travel buyer members to discuss the most important themes impacting this industry sector. The transportation of patients and doctors remains a vital part of the health and safety of the community, emphasising the primacy of the Duty of Care those providers supporting patient travel have. In order to effectively provide the highest possible Duty of Care standards, there needs to be a managed programme considering a variety of factors, including:

      • Strategic Procurement: Clean & safe, sustainable & close to facility for the possible best rate and data driven procurement.
      • Payments: Touchless pay and automated invoice reconciliation to ensure improved efficiency for all in the booking process. Touchless and automated payments can drive program compliance and therefore greater duty of care.
      • Sustainability across the whole programme: How can this be systemised and how can patients and staff be empowered to make choices for a more sustainable trip?
      • Data intelligence: Improved data and processes to all those in the programme to make more informed choices. 
    • Two key ways we service our CAPA Members

      • Derek Sadubin
        Managing Director, CAPA - Centre for Aviation
      13:57 - 14:00
    • CAPA Live Welcome and APAC Travel Recovery Report Review

      • Derek Sadubin
        Managing Director, CAPA - Centre for Aviation
      • Todd Handcock
        President, Asia Pacific, Collinson Group
      14:00 - 14:17
      In this session, CAPA - Centre for Aviation, Managing Director, Derek Sadubin opens this month’s Summit with an in-depth look at the big picture issues impacting global aviation and travel around the world. As well as a deep dive into the CAPA and Collinson Group Pulse Survey which surveyed participants in the virtual monthly event series, CAPA Live. More than 330 responses from 64 countries were received and included a range of C-Suite and managerial level aviation and travel experts from leading industry brands. This survey and subsequent whitepaper analyses their opinions on the changing travel and aviation landscape post COVID-19 including airline activity and recovery, ancillary revenue, border control, traveller passports, quarantine and traveller wellbeing.
    • What could the Sydney Airport Takeover bid mean for the industry?

      • Rob Koh
        Analyst, Morgan Stanley
      • Peter Harbison
        Chairman Emeritus, CAPA - Centre for Aviation
      14:17 - 14:42

      During 18 months of the COVID-19 pandemic there has been precious little M&A activity in the airports sector apart from Brazil and Japan, where the groundwork had been long been laid anyway.

      Many people have openly speculated when it would start up again, but all have been blindsided by an out-of-left-field proposal by an Australian/US consortium to take over Sydney Airport in what would be Australia’s biggest corporate transaction and the biggest single one in the airports sector for many a year.

      No sooner had analysts picked themselves up than another major player in the sector was reported to be considering forming a consortium for a counter-proposal.

      This session examines the history of Australian airport leases and sales, the consortium members making this proposal, the putative other investor that is being linked to Sydney Airport, how that airport has fared during the pandemic, and whether or not the investors might be better off to ‘stick’ or ‘twist’.
       

    • Western Sydney Airport Progress Report and analysis of new airport projects in Asia

      • Simon Hickey
        CEO, Western Sydney Airport
      • Sharon Dai
        Data & Product Director, CAPA - Centre for Aviation
      14:42 - 15:06

      In this session, we conduct an in-depth analysis of some of the key airport construction projects happening around Asia. This includes:

      • Review of Asia project from the CAPA Airport Construction Database
      • A look at the GVK’s vision of the Navi Mumbai Airport
      • Exclusive interview with Western Sydney Airport CEO 
    • The travel outlook according to airline, airport and tourism leaders in Australia

        15:06 - 15:31

        CAPA Live captures the viewpoints on travel recovery from executives at the key Australian gateway airports, as well as leading carriers serving Australia on the sidelines of the Australian Tourism Exchange event at the ICC Sydney. This montage of views provides a comprehensive wrap of what’s going on in the broader travel market across Australia.

        The session focuses on two key themes:

        • International Borders and recovery
        • Sustainability 
      • Corporate Travel Community Welcome & Travel Risk Management with Collinson Group

        • Todd Handcock
          President, Asia Pacific, Collinson Group
        • Dr. Benson Tang
          Executive Director, CTC - Corporate Travel Community
        15:31 - 15:46

        COVID-19 has required individuals and organisations alike to take a step back, acknowledge that life has changed, and evolve existing practices and protocols to protect health and wellbeing – particularly when travelling.

        This session is designed to help organisations with travelling employees re-focus on existing and new challenges in relation to Travel Risk Management, revealing the actions businesses can take to best protect themselves and their people once travel resumes.
         

      • CTC Masterclass - Corporate travel policy: Evolving to meet the changing industry structure.

        • Magdalene Tennant
          Partner, Fragomen
        • Philippa Johns
          Director of Enterprise Solutions - Australasia & South East Asia, HRS
        • Shwu Martelly
          Director of Account Management in APAC, Egencia
        • Mike Orchard
          APAC Principal, Festive Road
        15:46 - 16:21

        The business travel landscape will look different tomorrow than it did yesterday. How different? It is still too early to define, but even if it looks similar there will be some short-term and permanent shifts in corporate travel policy. The Coronavirus pandemic has left an indelible mark on the sector and is having to adjust to the constantly changing environment.  

        Traveller habits will be different; businesses will look more closely at the necessity of in-person meetings versus the time and cost savings of technology substitute; costs will face increased scrutiny and environmental and sustainability drives will become the key driver of policy.  

        Whether a travel buyer, a TMC, hotel or other accommodation provider, airline, airport, mobility services provider, there is a need to evolve to the changing industry structure.  

        In this session experts from across this sector will explore some of the key trends that will influence corporate travel policy in the COVID-19 recovery. Discussion points will include:  

        • How changing airline networks will impact travel decisions 
        • Supporting traveller sentiment: finding the right balance of corporate control  
        • The hotel experience: what will it really look like longer-term 
        • How sustainability will be a key influence at the heart of travel programmes  
      • Listening to corporate travel buyers: Benson’s Bow Tie Briefing

        • Melissa Willock
          Group Travel & Corporate Events Director, Informa PLC
        • Dr. Benson Tang
          Executive Director, CTC - Corporate Travel Community
        16:21 - 16:39

        Bow-Tie Briefing shares the views of Benson Tang, a corporate travel thought leader and executive director of the CTC – Corporate Travel Community. Benson’s remarkable career in travel started more than 25 years ago and his extensive knowledge of the corporate travel sector has made him a sought-after speaker and lecturer.

        In this session, we welcome travel managers who will provide their thoughts on the industry and share knowledge on managing corporate programmes in the current environment.
         

      • CAPA presents the biggest news headlines, trends and analysis for the Asia Pacific

        • Nicholas Painter-Bosworth
          Head of Customer Solutions, CAPA - Centre for Aviation
        • Derek Sadubin
          Managing Director, CAPA - Centre for Aviation
        16:39 - 16:47
        Besides connecting the global aviation industry via our conferences and virtual events, CAPA is also known for its powerful data and in-depth insights on the news, issues and trends that are shaping our industry. In this session, we bring together the most important news of the month in our series of new CAPA News Bulletins designed to sift through the region's announcements, so you don’t have to. Want access to CAPA’s daily news briefs and analysis, visit centreforaviation.com and register your details
      • CEO Interview with AirAsia, Group CEO, Tony Fernandes

        • Tony Fernandes
          Group CEO, AirAsia
        • Peter Harbison
          Chairman Emeritus, CAPA - Centre for Aviation
        16:47 - 17:22

        AirAsia is a low cost carrier based at Kuala Lumpur International Airport, Malaysia. The carrier, which was formed out of Tune Air in 2002, is led by CEO Tony Fernandes and pioneered the cross-border joint venture in Asia, establishing Thai and Indonesian units with bases in Bangkok and Jakarta. The airline has also partnered with other airlines and investors to create ventures in the Philippines, India and Japan. AirAsia's extensive domestic and regional network includes services within Malaysia and to China, Southeast Asia and the Subcontinent. 

        Mr. Fernandes recently stated that the LCC is "already in a much better position than a full service airline that relies on business traffic." During this session, we find out how the carrier plans to strengthen its position.

      • Asia Perspective - Which business models are going to work well in Asia?

        • William Boulter
          CCO, IndiGo
        • Bryan Foong Chee Yeong
          Group Chief Strategy Officer, Malaysia Airlines Berhad
        • Adrian Schofield
          Air Transport Editor - Asia-Pacific, Aviation Week Network
        17:22 - 17:56

        It has been suggested that LCCs will be better off in a post-CoVID-19 world as there is less of a reliance on business travel recovery to contribute to growth. However, Government support has allowed national Full Service Carriers to weather the COVID storm. In this discussion we turn our attention to Asia and ask which business models are going to work well in the future? 

      • Philippine Tourism Industry Take – Off: Soaring Through The Pandemic

        • Usec. Benito C. Bengzon, Jr.
          Undersecretary for Tourism Development, Philippine Department of Tourism
        17:56 - 18:08
      • Airline Risk Dashboard & Review - Asia

        • Paul Yong
          Head of Regional Transport Research, DBS Bank
        • Rob Koh
          Analyst, Morgan Stanley
        • Parash Jain
          Analyst, HSBC
        • John Strickland
          Director, JLS Consulting
        18:08 - 18:43
        Airlines around the world are facing extraordinary challenges to generate revenue, raise cash and stay afloat this winter. Some won’t make it, others will have their wings clipped and all the survivors will be deeply in debt. So, who will make it to the other side? Which airline business models will fare better – and what changes will suppliers, airports and travellers need to know about the evolving airline sector? We hand it over to some of the leading analysts in the business.
      • Loyalty in the midst of a crisis  - India

        • Manish Dureja
          Chief Executive Officer, Jet Privilege Private
        • Evert de Boer
          Managing Partner, On Point Loyalty
        18:43 - 19:11

        The Coronavirus pandemic is causing havoc in the airline industry. Loyalty programmes are helping airlines navigate the storm in various ways, with a strong focus on generating liquidity. Recent disclosures by some of the world’s largest airlines project that their programmes are more valuable than the core airline.

        This projection and the ongoing crisis could be a catalyst for seismic change for loyalty programmes.

        • How are loyalty programmes adjusting to the non-flying reality?
        • How are programmes utilised by airlines for the three categories of revenue raising?
        • What is the value of programmes compared to airline values?
        • Can loyalty programmes survive without the airline? 
      • Two key ways we service our CAPA Members

        • Derek Sadubin
          Managing Director, CAPA - Centre for Aviation
        19:11 - 19:14
      • CAPA presents the biggest news headlines, trends and analysis for Europe, Middle East & Africa

        • Nicholas Painter-Bosworth
          Head of Customer Solutions, CAPA - Centre for Aviation
        • Derek Sadubin
          Managing Director, CAPA - Centre for Aviation
        19:14 - 19:25
        Besides connecting the global aviation industry via our conferences and virtual events, CAPA is also known for its powerful data and in-depth insights on the news, issues and trends that are shaping our industry. In this session, we bring together the most important news of the month in our series of new CAPA News Bulletins designed to sift through the region's announcements, so you don’t have to. Then you’ll be introduced to the people behind CAPA’s in-depth analysis articles – our very own CAPA Analysts as they provide their unique perspectives on their chosen region discussing trends and forecasting recovery. Want access to CAPA’s daily news briefs and analysis, visit centreforaviation.com and register your details?
      • CEO Interview with Rwandair CEO, Yvonne Manzi Makolo

        • Yvonne Manzi Makolo
          Chief Executive Officer, Rwandair
        • Peter Harbison
          Chairman Emeritus, CAPA - Centre for Aviation
        19:25 - 19:55

        RwandAir is the national carrier of Rwanda, based at Kigali International Airport. Formerly known as RwandAir Express, the carrier operates services to Central, Eastern and Southern Africa, with interline services to Europe, the Middle East and China.

        Last month, Ms. Makolo stated, "vaccinated people should be allowed to travel freely". We ask her how the current travel restrictions around the world are hindering the recovery of the industry.
         

      • Executive Interview with AFRAA, Secretary General, Abderahmane Berthé

        • Abderahmane Berthe
          Secretary General, AFRAA
        • Richard Maslen
          EMEA Analyst, CAPA - Centre for Aviation
        19:55 - 20:30

        African Airlines Association (AFRAA) reported African airlines lost USD2.6 billion in 1Q2021 due to the coronavirus pandemic and projected a loss of USD2.5 billion in 2Q2021. In this session, we invite Mr Berte to discuss the impact this loss is having on the African airline industry. 

      • Revenue generation: Using digital technology to aid recovery

        • Srdjan Prokic
          Head of E-Commerce, Air Serbia
        • David Brown
          Business Development Director, Bluebox Aviation Systems
        • Mark Lenahan
          Head of Air Propositions, Travelport
        20:30 - 21:01

        There has never been a more prudent time for airlines around the world to innovate their business with new and improved technology. The impact of COVID-19 has required all airlines to reassess their processes, transform and adapt to a new world order. Chief Innovation, Digital and Technology officers have been called up to completely review strategies and identify opportunities to improve processes at reduced costs. What strategies and technologies exist today to help airlines navigate this global pandemic? What strategies will assist airlines to not survive but grow in a time where that seems almost impossible.  

        In this session, technology leaders from around the world come together to discuss:

        • Examples of specific technology implemented to assist with managing the pandemic.
        • How technology has helped ensure staff and passenger safety onboard and in terminals?
        • What are the keys to not only survive, but thrive to innovate and adapt to a new world order? 
        • How important are technology partner relationships?
        • How can technology help to aid recovery with ancillary revenue generation?
      • CEO Interview with Ryanair DAC, CEO, Eddie Wilson

        • Eddie Wilson
          CEO, Ryanair DAC
        • Jonathan Wober
          Chief Financial Analyst, CAPA - Centre for Aviation
        21:01 - 21:37

        Ryanair DAC CEO Eddie Wilson highlighted that 1.5 million people are vaccinated in Ireland and yet "they are being locked up for no good reason". We explore the impact on the airline as it enters the peak summer period.
         

      • Building trust through insight and personalisation

        • Jen Catto
          Chief Marketing Officer, Travelport
        21:37 - 21:53

        Consumer distrust in the travel industry has been simmering underneath the surface for years. Now the world is reopening, people are watching to see what happens next. This is an opportunity to wipe the slate clean, by reminding travellers what they’ve been missing.

        In this session, we hear from Travelport who partnered with the world’s leading authority on trust, Edelman Data & Intelligence to take the pulse on consumer trust in travel. The research includes more than 10,000 people surveyed across the UK, Italy, Spain, Saudi Arabia, the US, Canada, India, Indonesia, Australia, and New Zealand — asking them questions on different elements of trust.  
         

      • Executive Interview with European Commission, DG Mobility & Transport, Henrik Hololei

        • Henrik Hololei
          Director General for Mobility and Transport, European Commission
        • Peter Harbison
          Chairman Emeritus, CAPA - Centre for Aviation
        21:53 - 22:27

        During CAPA Live May, Mr Hololei stated that there was no doubt that the European Digital Green Certificate scheme was ready, but it lacked political backing. In this session, we discuss updates to the scheme.
         

      • Europe - Critical Thinkers - Leading an airline in 2021

        • Ahmet Olmustur
          Chief Marketing Officer, Turkish Airlines
        • Angus Clarke
          EVP Strategy, Air France-KLM
        • Jens Flottau
          Executive Editor, Commercial Aviation, Aviation Week Network
        22:27 - 23:00

        It cannot be denied that leading any part of an airline in 2021 is going to look very different than ever before. The impact of COVID-19 has required all airlines to reassess their processes, innovate and adapt to a new world order.

        In Nov-2020, CAPA’s Chairman Emeritus stated: “It is important to have some sort of reality check now that we’re nine months on from the onset of this COVID-19 disaster. Fundamentally, we’re looking at a new platform from which the industry will build over the next decade.

        What will the new situation be like? Most people realise now, unless they're really deluding themselves, that it is going to be a structurally very different industry”.

        As we look further into 2021, we ask key airline executives to explore how they will run their business differently and what they expect from the year ahead.

        • How has COVID-19 impacted processes within airline management?
        • How has the additional focus of staff and passenger safety changed the way airlines are run?
        • What will recovery look like?
      • European Aviation with Eurocontrol DG Eamonn Brennan

        • Eamonn Brennan
          Director General, Eurocontrol
        • Peter Harbison
          Chairman Emeritus, CAPA - Centre for Aviation
        23:00 - 23:26
        Eurocontrol DG Eamonn Brennan joins CAPA Live to explore the organisation's views of aviation in Europe and share a wide range of statistics and forecasts providing a complete picture of European aviation performance.
      • Airline CEO Interview: Air Greenland, CEO, Jacob Nitter Sørensen

        • Jacob Nitter Sørensen
          CEO, Air Greenland
        • Lee Lipton
          Senior Vice President, Aviation Strategy, ASM - Global Route Development
        23:26 - 00:00

        Air Greenland is the national carrier of Greenland. Air Greenland operates a network of services to domestic destinations throughout Greenland in addition to providing international services to Denmark and Iceland.

        Air Greenland reported a profit of EUR4.1million for 2020 - a 65.5% loss on the previous year. We ask CEO, Jacob Nitter Sørensen how he plans to pull the airline through 2021 and beyond.
         

    • 15-Jul-2021
      • CAPA presents the biggest global news headlines, trends and analysis

        • Nicholas Painter-Bosworth
          Head of Customer Solutions, CAPA - Centre for Aviation
        • Marco Navarria
          Global Content Director, CAPA - Centre for Aviation
        00:00 - 00:11
        Besides connecting the global aviation industry via our conferences and virtual events, CAPA is also known for its powerful data and in-depth insights on the news, issues and trends that are shaping our industry. In this session, we bring together the most important news of the month in our series of new CAPA News Bulletins designed to sift through the region's announcements, so you don’t have to. Then you’ll be introduced to the people behind CAPA’s in-depth analysis articles – our very own CAPA Analysts as they provide their unique perspectives on their chosen region discussing trends and forecasting recovery. Want access to CAPA’s daily news briefs and analysis, visit centreforaviation.com and register your details?
      • CAPA Chairman’s Update: Outlook 2021

        • Peter Harbison
          Chairman Emeritus, CAPA - Centre for Aviation
        00:11 - 00:43
        As aviation and travel continues what can only be described as a period of darkness, the industry that emerges will look vastly different than it did before the COVID-19 outbreak. The implications are wide-ranging and highly disruptive. As a continuation of CAPA’s Masterclass Series, CAPA – Centre for Aviation’s Chairman Emeritus Peter Harbison delivers a global big picture overview of our industry and where it will be in 2021.
      • CAPA Chairman’s Lounge: Surviving a pandemic - LCCs and Full Service Business Models

        • Bill Franke
          Managing Director, Indigo Partners
        • Alex Cruz
          Professor and former Chairman & CEO of British Airways, IESE Business School
        • Peter Harbison
          Chairman Emeritus, CAPA - Centre for Aviation
        00:43 - 01:25

        It has been suggested that LCCs will be better off in a post-CoVID-19 world as there is less of a reliance on business travel recovery to contribute to growth. However, Government support has allowed national Full Service Carriers to weather the COVID storm. In this discussion weask which business models are going to work well in the future? 

      • Launching an airline in a pandemic: Start-Up Panel

        • Bjørn Tore Larsen
          CEO, Norse Atlantic Airways
        • Nino Singh Judge
          CEO & Founder, flyPOP
        • Birgir Jonsson
          CEO, Play
        • Andrew Levy
          Founder, Chairman & CEO, Avelo Airlines
        • Bjørn Erik Barman-Jenssen
          CGOO, Flyr
        • Alex Cruz
          Professor and former Chairman & CEO of British Airways, IESE Business School
        01:25 - 02:23

        What is surprising about 2020 is not how many airlines collapsed or entered bankruptcy of one kind or another. Only around 30, out of a total of thousands.

        The surprise, in an unimaginably dreadful year, where international capacity fell to around one tenth of its previous level and many domestic operations fared only slightly better, was that so few airlines went out of business.

        And, at the same time many new airlines saw fit to enter the market.
        In this session we bring together key airline start-ups who have either launched in the last couple of years or plan to launch soon.

        • What challenges exist when launching an airline during a pandemic?
        • How can start-ups plan for success in 2021?
        • What business model is suited for growth during a pandemic?
        • What inhibitors to growth exist for potential start-ups?
      • The future of aircraft values

        • Adam Pilarski
          Senior VP, AVITAS, Inc.
        02:23 - 02:33

        The problems the world is facing now with COVID has a disproportionate impact on aviation.  This is a time of change and of experimentation.  Theoretically various scenarios may unfold.  The relevant players in the industry will try their solutions.  Some will succeed, some will fail.  Manufacturers are betting on when to reopen the line on various aircraft types.  It takes time to order parts and get everything in order to resume output at the correct level.  Too soon or too late will have tremendous implications for the profitability of the manufacturers.  

        Theoretically we cannot predict which solution is optimal.  The real life experimentation will provide answer as to who was successful.  Same for airlines. They have to decide when to start calling back personnel from furloughs, when to bring widebody aircraft from parking.  Doing it too soon will have financial implications, too late will cost a competitive position.  Some will succeed, some will fail.  This is a time for experimentation like never before with real life consequences.

      • Global Air Finance Outlook 2021

        • Anup Mysoor
          Governor, Oxford Brookes University
        • Scott Haralson
          EVP & CFO, Spirit Airlines
        02:33 - 03:04
        The pressure on airline finance and treasury departments has never been greater, as the impact of COVID-19 rips through cash flows and investment plans. In this special segment, we bring together the CFOs of leading carriers to discuss the trials and tribulations of financing an airline through these turbulent times.
      • CAPA presents the biggest news headlines, trends and analysis for the Americas

        • Marco Navarria
          Global Content Director, CAPA - Centre for Aviation
        • Nicholas Painter-Bosworth
          Head of Customer Solutions, CAPA - Centre for Aviation
        03:04 - 03:15
        Besides connecting the global aviation industry via our conferences and virtual events, CAPA is also known for its powerful data and in-depth insights on the news, issues and trends that are shaping our industry. In this session, we bring together the most important news of the month in our series of new CAPA News Bulletins designed to sift through the region's announcements, so you don’t have to. Then you’ll be introduced to the people behind CAPA’s in-depth analysis articles – our very own CAPA Analysts as they provide their unique perspectives on their chosen region discussing trends and forecasting recovery. Want access to CAPA’s daily news briefs and analysis, visit centreforaviation.com and register your details?
      • Progress of the Pandemic

        • Amesh Adalja
          Senior Scholar, Johns Hopkins Center for Health Security
        03:15 - 03:30

        Your essential monthly wrap of the:

        • Latest Covid-19 trend data from reliable sources such as the WHO, CDC, Johns Hopkins University and more;
        • Latest updates on progress of therapeutics and vaccines;
        • Related issues, such as safety/security measures being adopted by aviation/airports and industry leadership related to travel and business gatherings. 
      • Airline Legends Interview with Bob Crandall

        • Robert Crandall
          Former Chairman and CEO, Formerly American Airlines
        • Peter Harbison
          Chairman Emeritus, CAPA - Centre for Aviation
        03:30 - 04:02

        We welcome the legendary Robert Crandall, former Chairman & CEO, American Airlines to share his candid opinion on how aviation business models will survive and evolve throughout the pandemic.
         

      • Americas Airport Leaders Panel

        • Rochelle 'Chellie' Cameron
          CEO, Philadelphia International Airport
        • Raul Revuelta
          CEO, Mexican Pacific Airport Group
        • Jorge Hernandez
          President & Chief Executive Officer, Aerostar Airport Holdings
        • David Stroud
          Managing Director, ASM - Global Route Development
        04:02 - 04:45

        The impact of the COVID-19 pandemic has been felt across the entire aviation ecosystem and while the airlines are receiving the most attention in the media, one cannot forget the impact on the airports and their supporting businesses.

        Each month, CAPA Live’s airport discussion will move between regions as we delve into the issues facing airports around the world.

        • What impact has the COVID-19 pandemic had on airports?
        • What have airports learned so far that would better prepare them for another pandemic?
        • Much is spoken and written about ‘the new normal’ for airports. What is it?
        • Pre-departure and arrival health screening may become a ‘permanent’ feature according to some industry observers. How can airports best make arrangements to handle that requirement in the long run? Can airports reasonably be expected to become vaccination centres as well?
        • It is said that there will be more competition between airports now. That the most ‘efficient’ will win. Does that mean ‘the cheapest’?
        • Which type of airport has the better prospects now? The one geared up to hub operations, or to point-to-point ones?
        • What is the future for airport lounges?
        • How can airports creatively fill space left vacant by retired retail and F&B concessions?
      • Summit Close

          04:45 - 05:30
      • 28-Jul-2021
        • CTC Banking and Finance Roundtable with HRS: New Initiatives in Policy and Procurement

          • Dr. Benson Tang
            Executive Director, CTC - Corporate Travel Community
          • Philippa Johns
            Director of Enterprise Solutions - Australasia & South East Asia, HRS
          14:00 - 15:00
          • Redefining Travel Policy: What changes should we make to address the new normal of business travel and how do we implement them? 
          • Procurement 2022: To procure or not to procure? Travel category procurement is no longer about just savings. How should we incorporate duty of care, traveller safety and satisfaction, sustainability and clean & safe protocols into procurement?