Registration, Networking & Coffee

Chairperson’s Welcome

Corporate Travel Community/CAPA, Global Content & Marketing Director, Marco Navarria

CTC Outlook: State of the Corporate Travel Industry {Download Presentation}

Corporate Travel Community, Executive Director, Benson Tang

Global Economic Outlook Keynote

Overview of economy and the implications to the recovery of travel industry

Dr. Koh will illustrate the strategic overview of the economy first, then deep-dive to share his view about how the MICE industry can support and assist the recovery of the economy.

Singapore Tourism Board, Executive Director, Dr Edward Koh

Industry Leader Keynote/Interview {Download Presentation}

Aviation Week Network, Director, Air Transport, Asia Pacific, Lu Luo

CTC Think Tank: A meeting of the minds

In 2022, it was clear that while corporations are travelling again, the landscape of the industry looks very different to what it did pre-pandemic. From planning to return, the travel journey has become more complex. With an increasingly mobile workforce, companies need to meet new standards for duty of care and address changing sets of criteria when it comes to risk and cost management.

In this important discussion, we bring together industry leaders to help travel managers navigate the post-pandemic travel landscape.

The new traveller journey - what does it involve and how are major travel suppliers supporting clients?

What’s at stake for companies with a mobile workforce when it comes to duty of care and risk management?

What role does the travel supplier have in a post-pandemic world?

What role will innovation and technology have on the future of corporate travel?

How are companies pivoting towards carbon neutrality?

What are the toolkits that travel managers will need to be successful to measure and report on carbon footprints and reduce the overall impact of travel on the environment?

Moderator: Corporate Travel Community, Executive Director, Benson Tang

Informa, Group Travel & Corporate Events Director, Melissa Watson

UOB Group, SVP – Global Corporate Travel Management, Timothy Tan

FCM Travel, Managing Director, Asia, Bertrand Saillet

Grab for Business, Regional Director, Dileep Kannan

Coffee Break & Networking

CTC Duty of Care Branch {Download Presentation}

If the last few years have taught us anything it is that the travel experience continues to change. This is not just due to the pandemic, but also in response to current conflicts, political unrest, staff shortages and other issues.

In this important discussion we review best practice examples to support traveller’s health, safety and wellbeing and meet businesses duty of care and legal requirements.

What requirements exist for emergency travel?

What challenges exist for organisations to ensure the safety and security of their travellers?

Understanding how to forecast and plan during security occurrences.

Understanding the PNR connectivity changes and its impact on emergency support services work.

Keynote: Healix, Regional Security Manager, Ben Abboudi

CTC Sustainability Branch Masterclass {Download Presentation}

Sustainability has become a corporate travel priority, but increased costs, limited data and lack of transparent information still present barriers to making business travel more sustainable. Collaboration will be critical to supporting an enhanced corporate travel policy for travel buyers.

As travel continues its recovery from the COVID-19 pandemic, corporations are refocusing on their green agendas. A majority believe sustainability will be either a ‘moderate’ or ‘high’ priority in the next 12 months, while many have become more focused on the sustainability objectives of their corporate travel programme.

In this discussion, we look to the community to provide examples of best practices in developing environmental sustainability initiatives, and ask/review:

What is the travel buyers’ perspective of sustainability?

Are they getting pressure from above to include sustainability in RFPs?

How important is sustainability to them? Are travellers already asking for more?

Understand what the industry can offer today.

How to select a best in market current offset program or how to measure best in market proposals from suppliers.

Why it is important for suppliers to offer solutions to customers.

Keynote

CTM, General Manager - Sales and Client Value Management, Asia, Eugene Tan

Moderator: Deloitte, Director, Coleen Lee

Panel:

Al-Futtaim Group, Head of Corporate Travel Services, Souhilla Taarabit

Autodesk, Travel Program Manager - APAC, Adriana Nainggolan

TM, General Manager - Sales and Client Value Management, Asia, Eugene Tan

CTC Ground Transportation Branch Masterclass {Download Presentation}

Grab for Business, Regional Director, Dileep Kannan

Lunch Break & Networking

CTC Accommodation Branch Masterclass

Moderator: STR Global, Account Manager, Central & South Asia, Karan Mahesh

Panel

EY, APAC Travel, M&E Leader, Global Corporate Card Leader, Nicola Winchester

Fairmont Singapore & Swissotel The Stamford, Commercial General Manager, Theo Ocks

Bain & Company, Director, APAC Travel, Kenji Soh

Modern Travel Management, Scalable Service Models and Sustainability Consulting {Download Presentation}

TAG, Head of Sales APAC, Brett Thomson

CTC Technology Branch Masterclass {Download Presentation}

The travel and tourism industry has been among the early adopters of digital transformation, but technology, processes and standards are continuing to evolve. For businesses, digital adaptation is not optional but rather an indispensable condition to continue being competitive and respond to the continuously growing consumers’ demands.

This workshop will discuss processes to help buyers understand what they should look out for with technology partners, look at how buyers can truly integrate into their technology partners, and question if technology is the answer to all the buyers' problems.

What options exist for making the travel booking process more efficient?

How can technology assist in improving the traveller experience?

Keynote: Aeronology, CEO, Russell Carstensem

CTC Payments Branch Masterclass {Download Presentation}

What are some of the challenges and opportunities in effecting payments to suppliers across the Asia Pacific region?

What is the role of mobile and virtual payments in improving expense management and compliance? What new technologies exist?

How has the regulatory environment evolved and how will it impact and influence corporate travel payments?

Understanding end to end payment solutions best practice models for corporate travellers

Keynote: Airplus, Commercial Director APAC, David Newington

Coffee break & Networking

China reopens: Prospects for the recovery of the world’s largest corporate travel market {Download Presentation}

China was a key player in the corporate travel landscape in 2019, but its ‘zero COVID’ approach meant the market was almost totally closed off to international travel from early 2020 to the start of 2023. With China’s COVID-19 policies restricting international travel now being jettisoned, the industry is still trying to understand the prospects for the return of major international travel to/from China.

How quickly can China’s domestic airlines and foreign carriers restore their networks and return capacity in the market?

Will the country see a repeat of the outbound travel boom seen elsewhere over the past few years?

Moderator: Apple, Manager APAC / CTC Asia Council, Chair, Mike Molloy

Panel:

Trip.Biz, Director of Global Strategy, Sherwin Dai

BCD Travel, Senior Vice President, Global Sales - Asia Pacific, Ben Wedlock

IKEA, Global Travel Leader, Victor Lim

EY, Asia-Pacific Travel, Meetings and Events Program and Engagement Leader, Brenda Quek

CTC Aviation Branch Masterclass

What are airlines doing to improve the traveller experience?

What do airlines look for in supplier relationship discussions with buyers?

What impact has COVID-19 had on the airline business?

What new technologies are airlines utilising in a post COVID world?

How do airlines value relationships with the industry suppliers?

Moderator, Boston Air APAC, General Manager, Fenella Jefferson

Panel:

DELTA, Managing Director & President, Japan, Victor Osumi

Lufthansa, General Manager Singapore, Malaysia & Brune, Philipp Bonkatz

Aviation Week Network, Director Air Transport, Asia Pacific, Lu Luo

Chairperson Closing Remarks

Networking Drinks

CTC Singapore Corporate Travel Summit