Thursday 4 August 2016 - Leadership, Digitisation & The Passenger
08:00	Registration
08:15	Breakfast Briefing: Analytics Driving Revenue Maximisation Hosted by:
09:00	Welcome by Conference Chairman CAPA - Centre for Aviation, Managing Director, Stephen Pearse
09:10	CAPA's Big Picture Australia Pacific Aviation Outlook CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
09:30	The Jetstar Keynote & Interview: Unlocking Jetstar’s full potential Jetstar, Group CEO, Jayne Hrdlicka
09:45	Jetstar's Jayne Hrdlicka - Q&A with CAPA's Peter Harbison
10:20	Coffee, Exhibition & Networking
10:50	Aviation Leadership Forum: Talent, Disruption, Innovation Strategy leads talent Complex decision-making made easier through diversity/inclusiveness? How to stay agile, experiment rapidly and foster entrepreneurship/intrapreneurship Strategies for attracting and retaining high performing talent Managing tough infrastructure CAPEX and OpEx investments Digitisation leads disruption Pathways to future profits: what’s left to monetise? (Hint: data analytics) Maximising ancillary/complementary revenues Business model innovation – personalising the offer Tackling the threat of cyber-security Driving innovation How do leaders drive innovation in their businesses? Is it all about fostering diversity to drive better decision-making? In commoditised businesses, is an organisation’s leaders the one remaining true differentiator? Moderator: Korn Ferry, Partner, Torbjorn Karlsson Panel Members: Airways New Zealand, CEO, Ed Sims Brisbane Airport Corporation, CEO & Managing Director, Julieanne Alroe McKinsey & Company, Engagement Manager, Giacomo Palombo
12:00	The Australia/Pacific International Aviation Outlook Are we seeing a shift away from outbound travel as the Australian and NZ dollars stay low? What other structural changes are driving volumes and pricing in international markets? Latest on partnerships and alliances. How well is the Qantas-Emirates partnership working, and will the other Gulf carriers continue their aggressive expansion. Airline business model evolution, eg low cost-long haul and the impact on air capacity to Australia/NZ - Why are foreign carriers so attracted to Australia and NZ Which bilaterals are constraining growth to markets in need of more capacity? Moderator: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison Panel Members: AirAsia X, Head of Commercial, Arik De G20 Global Infrastructure Hub, Senior Director, Mar Beltran International Air Services Commission, Chairperson, Dr Ian Douglas Qantas Airways, CEO Qantas International and Freight, Gareth Evans
13:00	Lunch, Exhibition & Networking
14:00	Airline Cloud 9: Digital Airline Leadership Distribution – Marketing – Technology Technology is changing customer behaviour. At the same time, it is also empowering airlines to innovate and do things differently. But are airlines really keeping pace with digital innovation taking place in other sectors? This track, curated by Yeoh Siew Hoon, Editor & Founder, WIT (Web In Travel) will look at the disruption taking place in airline distribution, marketing and technology. It will examine big picture trends that are driving change in customer behaviour as well as delve into best practices and techniques being adopted by some airlines and tech providers. Airline Cloud 9 will answer the question: How do you lead in Metasearch, Booking, conversion and monetising data? Moderator: Web in Travel, Editor & Founder, Yeoh Siew Hoon Q&A with Nok Air, CEO, Patee Sarasin Hong Kong Airlines, Assistant Director Commercial, Michael Burke
14:25	The evolving role of airline distribution Moderator: Web in Travel, Editor & Founder, Yeoh Siew Hoon Panel Members: Booking.com, Director Strategic Partnerships, Asia Pacific, David Peller Expedia, Vice President Transport APAC, James Marshall Skyscanner, Commercial Director APAC, Paul Whiteway Travelport, Global Head of Product & Marketing, Air Commerce, Ian Heywood Venture Republic/Travel.jp, Co-Founder and CEO, Kei Shibata
15:10	Keynote Address: The transformation of Tigerair Australia Tigerair Australia, CEO, Rob Sharp
15:30	Coffee, Exhibition & Networking
16:10	Keynote Address: Qatar Airways into the future Qatar Airways, Senior Vice President, Aeropolitical & Corporate Affairs, Fathi Atti
16:30	Australia AND New Zealand: A global tourism destination? Visas are again in the spotlight, as are airline partnerships with the ownership questions around Virgin Australia. Is Australia/New Zealand competitive as a global destination and getting a fair share of arrivals? What could Australia /New Zealand do together to better compete, and what are the aviation/access/facilitation structural and policy issues? Will the Single Aviation Market finally awake from its slumber? Moderator: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison Panel Members: Flight Centre, Managing Director, Graham Turner Hong Kong Airlines, Assistant Director Commercial, Michael Burke Tourism Australia, Managing Director, John O'Sullivan World Travel & Tourism Council (WTTC), President, David Scowsill
17:15	End of Day 1
19:30	CAPA Gala Dinner, hosted by
Friday 5 August 2016 - Leadership, Digitisation & The Passenger
08:00	Registration
09:00	Welcome by Conference Chairman CAPA - Centre for Aviation, Managing Director, Stephen Pearse
09:10	The Qantas Keynote Qantas Airways, CEO, Alan Joyce
09:25	Alan Joyce interview with CNN’s Richard Quest
10:05	CAPA Members’ Special Breakfast Briefing: De-risking new international air services: Future-proofing the new capacity Airports in Australia/New Zealand have enjoyed stellar growth in international air services over the past two years, and more carriers are on the horizon. Air services incentives can help attract new airlines, but getting the marketing right is the tricky part. Tourism bodies have ever-shrinking budgets and divided loyalties – so do airports have to reach further down the value chain to ensure new air services stick? Will the dominant carriers with the best marketing come to marginalise the smaller ones? For airports with scarce slots/capacity, how to decide which carriers/routes to focus on? Will we see airlines heading for the exits when fuel prices go back up? Do foreign airlines have the right structure for sales AND marketing? Moderator: Cameron Aviation Management, Director, Cam Macphee Aviation and Tourism Marketing specialist, Peter Hoslin Brisbane Airport, Aviation Business Development Manager, Ben James OAG, ‎Business Development Director ASPAC, Mark Clarkson
10:45	Coffee, Exhibition & Networking, hosted by
11:15	The South Pacific commercial aviation outlook: Attracting a fair share of the growth Overcoming the Challenges in the Pacific: Airport and ATM Infrastructure & Compliance to international alliances Moderator: CAPA - Centre for Aviation, Managing Director, Stephen Pearse Association of South Pacific Airlines, Secretary General, George Faktaufon Mantra Group, CEO, Bob East Nauru Airlines, CEO, Geoff Bowmaker
11:40	What do passengers want? The strategy behind the passenger experience Is Premium economy defining the new upside for business travellers? Are airlines getting the investment priorities right? Is the inflight investment too focused on hard rather than soft products? Is ‘J’ the new ‘F’. The divide is rapidly growing between the product ‘have’ and ‘have-nots’. Inflight Entertainment & Connectivity: How much does it matter, what are passengers (and corporates) willing to pay for it? The airport experience is often a pain point, but could increased use of technology (such as iBeacons) help guide pax through the airport experience and remove the stress? Disruption! Retrieving a situation when things go wrong can often be far more powerful than a seamless experience. What’s the latest technology for disruptions and can further gains be made? Moderator: Airline Passenger Experience Association (APEX), CEO, Joe Leader American Express Global Business Travel, Managing Director, APAC, David Reimer Embraer, Senior Airline Marketing Manager, Adam Young SITA, ‎Regional Sales Director, Jay Youlten Travelport, Vice President Asia Pacific & Global Sales Strategy, Damian Hickey Gogo, Japan Country Manager/APC Partnerships Manager, John Hopkins
12:30	Analyst Wrap: Summing up the CAPA Summit Bell Potter Securities Ltd, Senior Research Analyst, John O'Shea CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
13:00	End of Summit

CAPA Australia Pacific Aviation Summit