THURSDAY 12 OCTOBER 2017

07:30	Registration
08:30 - 10:00	Joint Plenary Session
08:30	Chairman's Welcome CAPA - Centre for Aviation, Executive Chairman, Peter Harbison ACTE, President, Kurt Knackstedt
08:35	Keynote: American Express GBT, Vice President & GM UK, Jason Geall
08:45	Keynote: Evolving trends and risks shaping the outlook for air travel, tourism and the airline industry IATA, Chief Economist, Brian Pearce [Download Presentation]
09:05	Aviation Overview: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison [Download Presentation]
09:20	Keynote: The future of flying – people centric innovation Virgin Atlantic, CEO, Craig Kreeger
09:30	Airline CEO Panel Discussion: Can airlines deliver what corporates want? What are the key ingredients in matching product with market needs? Customer service Reliability Prices Connectivity These are all essentials, but they often find themselves competing for priority. In today’s online world, a seemingly inevitable pricing race to the bottom often characterises airline strategy. Pricing is frequently the most prominent feature for consumers and, for airlines cost reduction is continually a strategy driver. This makes catering to the corporate and business traveller a challenging proposition. How good are the airlines at meeting these challenges? Can they do better? Moderators: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison Panel Members: Finnair, CCO, Juha Järvinen Flybe, CEO, Christine Ourmières-Widener PricewaterhouseCoopers, Senior Director, Travel & Meetings and Treasurer of ACTE Board of Directors, Lori O'Connell Virgin Atlantic, CEO, Craig Kreeger
10:00	Coffee Break and Networking in CAPAConnect/InterACTE
SESSION 1: THE INS AND OUTS OF BREXIT - (1) THE EU SINGLE AVIATION MARKET AND (2) THE NORTH ATLANTIC OPEN SKIES AGREEMENT
10:40	PART 1: THE EU SINGLE AVIATION MARKET: Brexit will be a disaster for UK airlines? The Great Debate After years of operating - highly successfully - within the single skies of Europe, UK-registered airlines are imminently threatened by the prospect of withdrawal of their freedom to operate without restriction throughout the EU. Moreover there are several European airlines that would relish the thought of these aggressive competitors being excluded from their home markets. Reversion to the need to negotiate individual bilateral agreements with each EU country would almost certainly be highly disruptive and potentially lead to much more restrictive operating conditions. Despite there being so much at stake for UK-registered airlines (and, by extension possibly Irish registered airlines), there is little to suggest the UK government is treating the airline industry with any level of priority. It has bigger issues to address. On the other hand, these issues may be resolved with a pragmatic approach on all sides. This Great Debate will look at all sides of the UK-Europe issue. The following panel will discuss the implications for Britain under the North Atlantic multilateral agreement, where the UK may need to renegotiate its status on a bilateral basis. Chairman: John R. Byerly, Consultant, John Byerly Debate: BKH Aviation, Chairman, Barry Humphreys CBE CityJet, Executive Chairman & CEO, Patrick Byrne European Aviation Club, Chairman, Rigas Doganis Norton Rose Fulbright, Partner, Emma Giddings Audience participation will be encouraged and the audience will vote on the various issues raised.
11:20	PART 2: THE NORTH ATLANTIC OPEN SKIES AGREEMENT: Renegotiating the North Atlantic multilateral post-Brexit. Will unions try to wind back the liberal terms? Will unions intervene to wind back key provisions of the North Atlantic? It is not only UK-Europe that is deeply affected by Brexit, but also the position of the UK in a multilateral agreement that binds the UK-EU in the context of the North American open skies. This implies the need to rework the terms of the multilateral agreement – either to include or to exclude the UK, with accompanying need for replacement bilateral agreements between the relevant parties. This alone is complex. But the history of the original negotiations also revolved greatly around the more liberal approach adopted by the UK as compared with some of the more powerful EU member states. Can this maze of agreements be negotiated, while keeping the liberalised multilateral terms in place? For example will the various airline unions, vigilant to maintain their respective philosophical positions, seek to claw back some of the more liberal provisions? With such a challenging process in prospect, what is being done now and what is likely to be the outcome once the UK leaves the EU? This panel looks in depth at these aspects of the Brexit conundrum. Moderator: John R. Byerly, Consultant, John Byerly Panel Members: Air Line Pilots Association, International, Senior Attorney, Russell Bailey British Airline Pilots Association (BALPA), General Secretary, Brian Strutton Whitaker Airspace, Principal, (former Assistant Administrator, US FAA), Michael Whitaker
12:00	Lunch Break
SESSION 2: AVIATION INFRASTRUCTURE
13:30	Keynote: Heathrow Airport Holdings, CEO, John Holland-Kaye [Download Presentation]
13:45	Aviation Infrastructure - adding new facilities against enormous odds It is a popular refrain that there has been no new runway added in the UK since WWII – although many unused and underused airports have been reactivated. Across the world, similar stories abound – it has taken Sydney nearly 50 years to decide to build a new airport – although major exceptions like China, the Gulf, Turkey and Mexico do exist. Following the interminable process leading up to a decision to add a new runway at Heathrow Airport, the next step is actually to navigate the many hurdles involved in actually building it. Manoeuvring a way through the various needs of the stakeholders is a delicate business and not everyone is ever happy. Moderator: PricewaterhouseCoopers, Global Aviation Leader & Partner, Michael Burns Panel Members: bmi Regional, CCO, Jochen Schnadt European Commission, Aviation Director, Filip Cornelis IATA, Regional VP, Europe, Rafael Schvartzman Heathrow Airport Holdings, CEO, John Holland-Kaye
SESSION 3: SURFING A TSUNAMI OF CHANGE IN THE TRAVEL SECTOR
14:20	PART 1: 5YFN = Payments - five years from now Blockchain, Bitcoin, Apple Pay are just the tip of the iceberg of a monetary motion that is changing the world of payments. What will our world will be like five years from now, relative to payments for travel and what should we be doing today in order to prepare? There are many examples of a significant step change in eliminating cash from the payments process in many countries. Last year’s example in India being high profile, however there are others e.g. Denmark, Sweden, Belgium, Greece, and across Europe the use of the 500 Euro bill stops. What is replacing cash, and how will it impact the travel ecosystem end to end. We explore what is happening and why. The world will move from cash to cashless, physical cards to virtual cards and the impact to our industry and its travellers. Are you ready? Moderator: Troovo, CEO (and President of ACTE), Kurt Knackstedt Panel Members: Barclaycard, Head of Travel, Hospitality & Leisure, David Bell Mezi, VP, Travel Strategy & Partnerships, Johnny Thorsen Travelport, Head of Global Sales, Payments, John Harris UATP, President, CEO & Chairman, Ralph Kaiser
14:55	Keynote: Distribution: Skyscanner, CEO & Co-Founder, Gareth Williams [Download Presentation]
15:05	Keynote: Ancillaries: CarTrawler, CTO Bobby Healy
15:15	Coffee Break and Networking in CAPAConnect/InterACTE
16:00	PART 2: Technology running amok: what impact will recent innovations have on airline retailing? A host of new apps and techniques are being developed across the spectrum of retailing, payments and generally controlling customer behaviour – or at least offering an array of attractive alternatives. These increasingly include Artificial Intelligence and chatbots, in ways that transform one-on-one communication with customers. Typically they do not cover the range of conventional distribution, but the sheer number of new ideas and applications in this area is starting to change the shape of the relationship between airline and traveller. Then there are the online retail behemoths like Google, Amazon, Facebook, along with Airbnb and others rapidly accumulating massive data sets and the ability to use them to target buyers more effectively. The panel will review the main non-airline and airline innovations in the sector and how “outside” players will change the rules of the game. Moderator: Mezi, VP Travel Strategy & Partnerships, Johnny Thorsen Panel Members: Amadeus IT Group, Strategic Marketing Director, Robert Sinclair-Barnes CarTrawler, CTO, Bobby Healy Skyscanner, CEO & Co-Founder, Gareth Williams
16:30	Airline Keynote Q&A Norwegian, CEO, Bjørn Kjos
16:50	Keynote: Evolution, not disruption: the API economy Travelport, Global Head of Product & Marketing, Air Commerce, Ian Heywood
17:00	PART 3: The distribution state of play with NDC, rich content, airline/GDS dynamics The introduction of an industry standard platform, IATA’s NDC, is only one of the factors in play as airlines seek to prepare for an uncertain distribution future. Several airlines are adopting new approaches to the conventional GDS distribution process. To some extent these are steps into the unknown, but failure to seek to adapt for future needs is probably even riskier. The result is a great deal of experimentation and disruption. For intermediaries the picture is confusing and sometimes alarming, as uncertainty and confused messages become standard. Can airlines individually move to new platforms; and does the NDC offer a viable option? How are airlines responding? How should they respond? And where do intermediaries fit into the picture as the scenes shift? This panel attempts to throw some light on where we are heading – or not. Moderator: Gray Dawes Group, Head of Technology, David Chappell Panel Members: Farelogix, CEO, Jim Davidson Finnair, CCO, Juha Järvinen IATA, Director New Distribution Capability Program, Yanik Hoyles Malaysia Airlines, CEO, Peter Bellew Travelport, Global Head of Product & Marketing, Air Commerce, Ian Heywood
17:30	Chairman's Wrap
17:35	End of Day 1 Sessions
19:00	Pre-dinner drinks, followed by CAPA Gala Dinner and Awards for Excellence, Sofitel Heathrow, Lower Level 2

ACTE-CAPA Global Summit