Travel and technology - creating a system that meets traveller expectations

Technology is playing an increasing role in eliminating the traditional travel pain points. The 'always online' traveller is being met with a wave of new technologies, platforms and solutions that are being used to solve some of the industry's more difficult problems.

• Mobile travel apps, chatbots and AI travel assistants - The age of the all-in-one personal travel aide is dawning. How are new mobile platforms and associated information technologies revolutionising the whole travel journey?

• Customer service and support - The travel industry has grappled for years with staffing problems that have impacted customer service and support. How are technology tools allowing travel firms to do more with less and help to solve traveller's problems?

• Personalisation and automation - Today's travellers are continually looking for options that make their journey easier and more aligned with their preferences. How are travel providers meeting travellers demands for personalisation and automation in a way that supports their brand image and delivers better service while also cutting costs?

• The risks - As the travel sector increasingly relies on digital applications to support the customer journey, how does the sector ensure the resilience and scalability of its technology tools?