Technology Rundown - How digitalisation and innovation are transforming the passenger experience

Passengers see changes in technology as the most essential element to improving their experience through their journey. Digitalisation and technology innovation have reshaped consumer expectations across all stages of their travel cycle, including the physical and digital experiences that passengers go through at the airport, how airlines conduct their operations, onboard aircraft and on arrival at a destination. This panel will examine the changing passenger expectations around digital ecosystems and technology use through the journey, exploring how the travel ecosystem can collaborate to deliver an integrated and best in-class passenger experience in a world with unprecedented operational challenges for airlines to face today.