Introduction to Lunch by Inspire Solutions
Saritha Ramanath is a visionary executive with nearly 30 years of global technology leadership, specializing in digital transformation, innovation, and enterprise growth. As Founder, CEO & CTO of Inspire Solutions Inc. (USA) and Inspire Infosol Pvt Ltd. (India), she has built high-performing organizations that bridge business strategy with technological excellence. She has led Inspire's evolution into a trusted partner for aviation and enterprise technology, architecting next-generation AI and digital commerce platforms that empower airlines and global businesses to scale and deliver seamless, customer-centric experiences. Beyond her executive role, Saritha is a startup mentor, angel investor, and global speaker on the future of technology and business transformation.
Transcript
Saritha Ramanath:Thank you, CAPA. I'm Saritha, Founder, CEO of Inspire Solutions. So just want to quickly walk you through for 5 minutes in terms of what we do and how we are helping airlines reimagine the retail. Imagine you go to Amazon and every time you shop, you either get a irrelevant product or a damaged product. And imagine you are looking at the missing elements here. When we started, we tried many tricks. Some worked, some failed. But the real challenge was always to deliver personalization and relevance at scale. In the '90s, we dreamt of one-on-one retailing, and with 2 ingredients were missing: scalable, agile data and intelligence to act on the data. Fast forward to today, number one is solved. The data engineering has matured. And the number two is a real frontier that we are looking at, the AI. AI or GenAI. What are we talking about? We are looking at re-engineering for AI from agile to AI agile. And most IT companies are still on waterfall, even when they claim to be agile. But with AI, especially GenAI, you must build different. You need to embed test and learn loops. You need to fail fast, succeed, and continuously adapt. So we re-engineered our platform around this principle, and this became our mission, reimagining the airline retail experience for every customer. And what we have done through this is bringing a shift from feature-driven development to experiment value-driven development. Architected from modularity and AI plugins. And we have done AI and data-centric ops engineering at the center and with security and compliance by design. And this is our core platform. We have Retail Connect, which is the fuel, a streaming data integration layer. We have Retail Intelligence, which is the engine, advanced analytics and agentic AI that transform data into insights. And the retail core, which is the experience, the layer where travelers engage directly, offer order disruption recovery, loyalty, and memorable experiences. This is our approach where we are talking about how we bring in an integrated solution together. And we are looking at, say, passengers who have connected experiences. Where they are going to have their loyalty, where they are going to have IROPs handled seamlessly, where we are looking at a fast-track airport transfer or a private city tour, all moving seamlessly when there's an IROP. All this is possible through our solution. And on the day of the travel, things are taken care of not just from their mobile app or a website or a chatbot, all the digital streams that they have, everything is taken care of seamlessly. So we have our booth, would love to talk to you, uh, later today or tomorrow. Thank you. Thank you.
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