IBS Software, Chief Revenue Officer, Jitendra Sindhwani at the CAPA Airline Leader Summit Americas 2026
IBS Software, Chief Revenue Officer, Jitendra Sindhwani spoke to CAPA TV at the CAPA Airline Leader Summit Americas 2026, hosted in Charleston, about latest industry trends and company developments.
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Transcript
Jitendra Sindhwani:AI has become a buzzword, I would say that, and also pretty much part of the central conversation now because I think it's very clear that AI can actually create a lot of value if properly implemented, if properly absorbed by the organizations. And hence most of the CXOs, not just the CIOs, but even the business owners are very keen to understand How AI is going to create value for them, and that's becoming pretty much a good core of our conversation with them. The good thing with IBS is that we saw this coming much earlier than everybody else. So I would say you can call us unfortunate, or you can call us making the right moves at the right time. Like a lot of our platforms that we have, and IBS brings about eight platforms to the industry. AI was always the core of it. It's coming out in the open now, of course, but. We always believe that AI is not something that you solve a problem later, but it has to become part of the intelligence engine itself. So it's AI at the core rather than AI at the edges. That, that's what we have been bringing to the market. I think the ask has remained pretty consistent over the last few years because if you look at the airline industry, there's been a lot of legacy that has been there in the industry for a very, very long time. You know, there are systems that are dating back to almost 40, 50 years. Even some before the time I was born, actually. So I think the modernization part still remains very relevant. The second part, which is becoming very important, is how do you solve some complex problems which technology can solve today, what it could not solve in the past? And of course, as I said, AI is becoming the centerpiece of driving the change a lot faster. So net-net, one good thing that I see is that airline industry has reached a stage where technology is going to drive the future of the industry. Rather than just enabling the future. So that clearly is a shift that, you know, most of the airlines are asking us for.
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