Recorded at CAPA Americas Aviation Summit, 11-12 Apr 2016

Head In The Clouds Or Head In The Sand? Innovation In Travel Related Search & Booking, Channel, Payment And Business Efficiency - Equally A Traveller Satisfaction And Revenue Improvement Topic

Search: It’s where customers begin their journey, searching for their flights. What's the new dawn of search? Staying efficient: How can airlines cater to the growing demands of connected travellers, particularly corporate travellers? Is the answer in the cloud? Channel churn: What are the implications for airlines as the cost of distribution and revenue model changes, as more people move to meta-search and mobile?
Moderator: MW Travel Consultancy, Principal, Martin Warner
Panel Members:
  • Amadeus IT Group, VP Airline Commercial, John Dabkowski
  • Korean Air, VP Sales & Marketing, North America, John Jackson
  • MTT, Director of Consulting & Digital Insights, Glenville Morris
  • Orlando International Airport, Senior Director, Marketing & Air Service Development, Vicki Jaramillo
  • SAP Mobile Services, Senior Director Value Services, Johnny Thorsen
  • UATP, Manager, Product Development, Rachel Morowitz

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