GoldSpring Consulting Update
GoldSpring Consulting partner Neil Hammond offers an outlook on how emerging technologies could benefit the corporate travel sector and the way branded fares are being introduced into the corporate travel structure.
Transcript
Neil Hammond:I don't think it's going to disrupt corporate travel planning. I think it's going to assist it. What you're going to see for the consumer, for the business travel, is a lot more personalisation, which is going to add value and streamline a lot of the problems we encounter when we business travel. Hopefully the biometrics are going to make the the airport security process a lot more efficient. And I think within distribution, it's going to threaten or lower distribution costs, so that's going to be of benefit to corporations. What I've seen in travel policies is that they have removed the basic economy, if we're talking about product segmentation. So they've branded these low-class seats as basic economy, probably to compete with the low-cost airlines and move the business traveller up the booking class ladder. So that's really what I've seen, and as far as we know, it's been a great success. I'm not concerned about shifts in US trade policy. I think it's a lot of negotiation going on to try and maybe right some inequities in trade deficits. So I think there'll be some temporary disruptions, but I think we'll settle on a negotiated settlement in most cases, be it NAFTA or Trans-Pacific Partnership. Pacific Partnership or negotiations with the EU.
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