Changi Airport Group Update: New Terminal

Changi Airport opened Terminal 4 on 31-Oct-2017, introducing several new self-service technologies aimed at improving passenger experience and airline operational efficiency. Changi Airport Group’s VP in charge of the T4 programme, Poh Lin San, discusses how customers have so far responded to the new technologies and what sets T4 apart from the airport’s existing three terminals. She also talks about plans for implementing some of the new technologies in T1, T2 and T3 – and eventually in T5 when it opens next decade. T4 has capacity for 16 million passengers per annum, lifting Changi Airports’ total capacity to 82 million. About half of T4’s capacity is now being used by the nine airlines that moved to the terminal in the first phase, including four AirAsia Group carriers. Changi plans to add “a few more airlines” to the T4 mix in 2018.