Malaysia Airports to introduce Common Use Self Service Kiosks at Kuala Lumpur International Airport


Malaysia Airports announced plans to introduce Common Use Self

Service (CUSS) kiosks at Kuala Lumpur International Airport (KLIA), which will

allow more than one self-service check-in application to share the physical

box, similar to using different bank cards in any Auto Teller Machine (ATM).

Y Bhg. Dato' Azmi Murad, Senior General Manager Operations, Malaysia Airports said: "CUSS will expedite passenger check-in and reduce queuing, two of the most important aspects a passenger seeks during check-in. It benefits the airport as it offers capital friendly, flexible and fast solutions by utilising existing terminal space, rather than expanding space to allocate more desks. He added: "It will also benefit airlines, as it provides additional check-in capacity at a lower total cost compared with traditional desk facilities."

KLM Royal Dutch Airlines will be the first airline to use this system at KLIA.

Dato' Azmi said: "Malaysia Airports believes more airlines will use this user-friendly system as it gives great advantages in enhancing passengers' satisfaction.

Currently, 12 CUSS kiosks have been installed at KLIA by SITA - six kiosks at Level 5 (three at island G and H, other three at island J and K), four kiosks at Satellite Building transfer desk and two kiosks at Pan Pacific Kuala Lumpur International Airport. More kiosks are expected to be installed in the next few months. SITA is the world's leading service provider of integrated IT business solutions and communication services for the air transport industry.

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