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19-Jan-2023 12:15 AM

J D Power’s annual North American airport ratings: critique of a critique

Analysis

J D Power's annual survey of airports in North America has become a rating standard over the years.

The 2022 survey reveals traveller satisfaction levels yo-yoing between 2021 and 2002; improving when there were hardly any passengers, and then crashing again when they returned.

Close analysis suggests that some aspects of the survey are beyond the control of the airport, while others are strangely overlooked.

The survey cannot differentiate between public and private airports because there are very few of the latter, but it does provide other useful data.

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