Your Privacy

CAPA - Centre for Aviation uses cookies and other web technologies to collect anonymous data about the usage of this website so that we can better serve your needs in accordance with Informa's Privacy Policy. If you click the "I Agree" button below, you are agreeing to allow us to collect additional usage data that can potentially be used to identify you. If you'd like more information on this data, what we do with it, and more granular controls, please take a look at our Privacy Settings.

Loading
20-Apr-2022 1:02 AM

Digitisation and data – developing personalised travel experiences to enhance customer satisfaction

Sponsored Content

At the onset of the COVID-19 pandemic in early 2020 the number of passengers at Changi Airport Group's (CAG) Singapore hub decreased by a massive 98% in a matter of weeks.

Governments all over the world were also starting to impose travel restrictions and requiring additional travel documents from travellers. CAG had been an early adopter of technology and now needed to use its platforms to support new, resilient solutions to resolve resulting travel challenges.

Because CAG had migrated to a single enterprise data hub on Amazon Web Services (AWS) in 2018, the company had the agile development environment necessary to adapt to changes during the COVID-19 pandemic. Using this solution, CAG developed valuable applications to meet public health regulations, protect passenger safety, and streamline the airport experience.

Read More

This CAPA Analysis Report is 879 words.

You must log in to read the rest of this article.

Got an account? Log In

Create a CAPA Account

Get a taste of our expert analysis and research publications by signing up to CAPA Content Lite for free, or unlock full access with CAPA Membership.

InclusionsContent Lite UserCAPA Member
News
Non-Premium Analysis
Premium Analysis
Data Centre
Selected Research Publications