Delays and disruptions: a customer-centric digital solution

In the current post-pandemic reality, where airports globally continue to be challenged with ground and operation staff shortages, increasing passenger numbers also come with increased risks - higher chances of delays or disruptions.

Such unavoidable risks are not only unpleasant for airlines and passengers, but are also likely to damage the brand and significantly affect customer loyalty.

The historical - but long-outdated - "go to the desk, pick up your paper voucher" process is surely no longer an acceptable process in the digital age of today.

HRS believes it has the answer with a 'Service (SaaS) Crew & Passenger' solution, an off-the-shelf product providing personalised prearranged travel packages to passengers in times of disruption.

The European LCC Norwegian is among the airlines already deploying it.