Corporate travel managers need to balance delivering service and cutting costs

Travel management priorities vacillate between savings and service, but new research suggests that organisations now expect both. The challenge for travel managers is heightened by changing travel patterns and booking behaviours, and duty of care complexities.

The latest Association of Corporate Travel Executives (ACTE) analysis, conducted in in partnership with American Express GBT, shows that the current policy environment is overwhelmingly shaped by savings.

Over half (52%) of ACTE's respondents confirm that saving money was the primary driver of travel policy in their organisation, with fewer than a quarter (23%) driven by duty of care and 16% of policies shaped by efforts to improve the traveller experience. Allan Leibowitz reviews the results.