Building what’s next in travel and hospitality – Innovating through disruption

Last year Amazon Web Services (AWS) produced an e-book entitled 'Building Resilience for the Long Run', which offered some thought leadership on the industry.

This year it has produced another publication offering a picture of the changing sector, called 'Building "What's Next" in Travel and Hospitality'.

The publication features insights from AWS executives, AWS customer stories, solutions from 20 AWS Travel and Hospitality Competency Partners - all designed to help the industry get on the road to recovery and build what's next for the travel and hospitality industry.

We feature an excerpt from the opening chapter of the e-book, an essay from Phil Le-Brun, enterprise strategist at AWS. Here, Mr Le-Brun takes up the story.