AIRLINE BUSINESS: Ten years ago, now, and ten years from now

BASED on the content of my last column, The Airline Retailing Revolution: Best and Next Practices, some readers asked if I could put that in the broader context of the expected changes in the airline business in the next ten years. One way to do that is to take a quick look at where the airline industry was ten years ago, where it is now, and then project where it might be ten years from now. I will restrict my comments to some areas that I consider to be tipping points.