Volotea records increasing customer satisfaction
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Background ✨
Volotea's net promoter score also rose significantly in 2024, reaching 39.2 overall, with particularly strong results among Megavolotea loyalty programme members and a 35% increase in France to 38.3. The airline aimed for an NPS of 50 in 2025, focusing on punctuality, personalised service and passenger care, alongside notable growth in loyalty membership and capacity in its key European markets1 2.