American Federation of Government Employees, representing TSA employees, called (22-Nov-2010) on the TSA to provide an educational pamphlet to each passenger on the new procedures and what the passenger's rights are. [more]
American Federation of Government Employees: "AFGE agrees that strong security measures need to be in place and evolve as threats come anew, but the general public needs to know what the security procedures are and what their rights are as citizens. TSA must do a better job explaining these measures to the flying public. This absence of information has resulted in a backlash against the character and professionalism of TSOs based on a few widely reported but largely ill-founded claims repeated over and over again by the media. Like all Americans, TSOs deserve to be treated with dignity and respect. These men and women are the first line of defence against those who seek to harm this country. It is unacceptable for any passenger to verbally or physically assault any security officers, and TSA must act now – before the Thanksgiving rush – to ensure that TSOs are not being left to fend for themselves." John Gage, National President of AFGE. Source: Company statement.