2-Oct-2026 9:55 AM

SpiceJet chief customer officer: 'AI has done extremely well for us'

SpiceJet chief customer officer Kamal Hingorani, speaking at the CAPA Airline Leader Summit Asia, stated (01-Oct-2026) "AI has done extremely well for us" in customer service in recent years. Mr Hingorani said most customers cannot tell if they are engaging with AI or a human customer service agent.

Want More News Like This?

CAPA Membership provides access to all news and analysis on the site, along with access to many areas of our comprehensive databases and toolsets.

Find Out More