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13-Apr-2016 1:37 PM

Southwest Airlines says social media has taken over a good deal of communicating news

Southwest Airlines senior director of labour relations Naomi Hudson, speaking at the CAPA Americas Aviation Summit 2016, stated (12-Apr-2016) social media has taken over a good deal of communicating the "good, bad and incorrect" news, in regards to contract negotiations. She said members do not have the advantage of hearing management explanations or other communications between the carrier and union leadership.

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