Southwest Airlines launches US airline plugin in ChatGPT
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Background ✨
Southwest partnered with Amazon Web Services to accelerate AI capabilities and technology modernisation, planning to transition from on-premises systems to a cloud-based, AI and agent-enabled architecture on AWS by 2028, and it used AWS’ Kiro agentic coding service to modernise its website.1 Southwest also broadened third-party access to its inventory via distribution deals with Expedia Group, Priceline and KAYAK.2 3 4