Sir Stelios warns easyJet to improve on-time performance or have brand licence revoked
easyJet founder, Sir Stelios Haji-Ioannou, wrote (28-Jul-2010) to the carrier, calling on the carrier to improve its on-time performance, following recent and continuing press coverage and increasing customer complaints. Sir Stelios stated the airline is being run in a way which is materially detrimental to and inconsistent with the good name, goodwill, reputation and image of easyGroup IP Licensing and its intellectual property rights and is thus in material breach of its brand licence with the group. He attributed the poor performance to a lack of staff, after the carrier cut jobs in winter to save costs. He added the following are reasonable requirements which would allow the carrier to be in compliance of the brand licence.
- Less than 1% of easyJet flights are cancelled;
- At least 70% of easyJet flights depart on time (measured as within 15 minutes of the advertised time);
- The average delay of easyJet flights does not exceed 15 minutes.
Should easyJet fail to remedy the breaches in the licence by 26-Oct-2010, Sir Stelios stated easyGroup IP Licensing Limited will have the right to issue notice of termination of the licence. [more - Letter 1] [more - Letter 2]