SAS outlines customer service and efficiency targets for FY2018

SAS announced (12-Dec-2017) plans to pursue the following customer service, operational and efficiency improvements in FY2018:

• Add 27 new services to network in summer 2018;
• Take delivery of new A320neo aircraft;
• Cabin upgrades for short haul services;
• Installation of high speed WiFi connectivity;
• Improve scheduling at technical bases;
• Implement and leverage three year collective bargaining agreements signed with several unions in 2017;
• Reduce sales and distribution costs;
• Increase personnel productivity;
• Address personnel demography. [more - original PR - English/Swedish]