SAS CEO: 'You fly on time and you get people back their bags'

SAS CEO Anko van der Werff, speaking at the CAPA Airline Leader Summit World, stated (11-Dec-2025) "You fly and you don't cancel. You fly on time, and you get people back their bags. It's very easy to say but it's very difficult to do. In essence, running an airline is very simple - you just spend your time focusing on those things".