SAS announces new strategy, '4Excellence'
SAS Group announced (14-Sep-2011) its new strategic platform that will see the airline focus on four key areas. The strategy "4Excellence" replaces "Core SAS", a strategy which SAS implemented with success in recent years. The airline group has reduced unit costs by 23% since 2008, recorded its highest customer satisfaction in 11 years and has been Europe's most punctual airline for the past two and a half years.
The group's four key areas will be in performance of its commercial, sales, operational and people divisions. A major part of SAS' drive to achieve sustainable profitability is the new goal to lower unit costs by 3-5% annually until 2015. This will be achieved through continued cost reductions, but also by strengthened focus on productivity improvements, including rolling out the new quality and efficiency programme, "lean". The new strategy will see the airline through to 2015. [more - original PR]