22-Sep-2020 9:40 AM

Philippine Airlines processes around 80% of USD328.2m in refund requests

Philippine Airlines (PAL) announced (19-Sep-2020) it has "stepped up" processing capabilities to address system backlogs and has so far refunded around 80% of PHP15.9 billion (USD328.2 million) in COVID related refund requests. The carrier added it has canceled over 60,000 flights since Mar-2020, affecting over 1.3 million passengers. PAL has since restored approximately 15% of its domestic and global network and intends to increase frequencies and add more services when travel restrictions ease. [more - original PR]

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