Kiwi.com CEO: Airlines must invest in solutions to fix 'broken itineraries' in real time

Kiwi.com CEO Oliver Dlouhý, speaking at the CAPA Airline Leader Summit Asia, stated (30-Oct-2025) airlines are "reaching the point of diminishing returns" in terms of proactive disruption prevention. Mr Dlouhý said carriers need to invest in solutions to fix "broken itineraries" for customers in real time.