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23-Sep-2026 2:12 PM

Kenya Airways selects Branchspace to deliver digital commerce consulting services

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Background

Kenya Airways appointed Safari Duty Free to operate its inflight duty free retail service for five years from 01-Nov-2026, covering brand partnerships, merchandising, digital retail and customer experience.1 Kenya Airways and Visa launched a strategic co-brand agreement, including planned co-branded credit and debit cards and digital payment solutions, targeted for availability by end-2025.2 Kenya Airways rolled out multiple digital customer initiatives, including a revamped online booking platform and a new website with improved navigation and online check-in features.3 4 Kenya Airways also expanded its distribution and personalisation capabilities via an ARC Direct Connect integration and an NDC indirect sales platform delivered through Verteil Technologies.5 6

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