FlySafair to implement more technology in customer service and operational areas
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Background ✨
FlySafair had already introduced a free AI powered travel assistant called 'Lindi' on WhatsApp, developed by Stubber, to provide travel support to its customers1. It also enabled near real-time aircraft tracking through its mobile app and ceased onboard cash payments as of 17-Apr-2024, requiring cashless methods for catering purchases2 3. The airline has been exploring onboard WiFi, but cited cost and regulatory challenges4.