Fiji Airways integrates live reservation insight into Salesforce Data Cloud platform
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Background ✨
Other airlines, including Singapore Airlines, Aer Lingus and Philippine Airlines, have also adopted Salesforce solutions to enhance customer service and unify customer data management through AI and integrated platforms in recent years1 2 3. Fiji Airways has continued to develop its digital offering, such as launching a tour booking platform in partnership with AncillaryBox to facilitate guest bookings for tours and experiences4.