Loading

CAL European Branch Offices fully assist passengers stuck in Europe

Direct News Source

18-Apr-2010 China Airlines announced today that all European branch offices will continue offering necessary assistance to passengers stuck in Europe till flights resumption in response to Iceland volcano outbreak.

All European branch offices are requested to offer full support to those individual travelers who have been stuck in Europe result from volcano explosion. China Airlines will waive cancellation and reschedule fees for confirmed tickets to and from Europe by April 30.

China Airlines also contacted families of all crews who are still stranded in Europe, ensuring that they have been well taken care of and also keep them informed by text messages in due time.

Besides offering necessary assistance, all units should keep alert and react to immediate situation to send the passenger to their destinations once the airports are operated, said China Airlines President, H.H Sun.

Passengers are advised to visit China Airlines web site (http://www.china-airlines.com/en/index.htm) for updated flight status or call help desk number below to update information:

TPE CAL Help Desk: (02) 2715-1212

Taoyuan International Airport: (03) 398-8888

Netherlands Branch Office: 31-20-646-1001 /31-20-6421858

Germany Branch Office: 49-69-2970580

Airport office :49-69-69073111(from 0700-1500)

The United Kingdom Branch Office: 44-20-74369001

Austria Branch Office: 43-1-813015688/9 43-1-700735611

Italy Branch Office: 39-06-4820280(April.18)/4884475

Airport office:39-06-65955526

Bangkok Branch Office: 66-2-250-9888

India Branch Office: 91-11-23327131