BA hires psychology consultancy to address Unite problems

British Airways has employed a clinical psychologist to help address the airline's long-running dispute with cabin crews (The Observer/The Guardian, 10-Apr-2011). The psychologist, whose company specialises in "fragility of trust", has met senior officials at BA and Unite to discuss the nature of their relationship. There is hope that there is a stronger chance of reaching a deal now that the two former leaders of each party, Willie Walsh from British Airways and Tony Woodley from Unite, have both left.