British Airways has employed a clinical psychologist to help address the airline’s long-running dispute with cabin crews (The Observer/The Guardian, 10-Apr-2011). The psychologist, whose company specialises in “fragility of trust”, has met senior officials at BA and Unite to discuss the nature of their relationship. There is hope that there is a stronger chance of reaching a deal now that the two former leaders of each party, Willie Walsh from British Airways and Tony Woodley from Unite, have both left.
BA hires psychology consultancy to address Unite problems
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