Air France-KLM SVP customer loyalty interview available now on CAPA TV

CAPA - Centre for Aviation announced (16-Jun-2021) the session 'Loyalty in the midst of a crisis - Europe' from CAPA Live From Seattle June 2021 is now available on demand on CAPA TV. The interview features Air France-KLM SVP customer loyalty Frederic Kahane and On Point Loyalty managing partner Evert de Boer discussing coronavirus, membership following the merger between the Air France and KLM loyalty programmes and loyalty programmes as an airline asset. [more - CAPA TV]