Air France-KLM CEO, Pierre-Henri Gourgeon, stated the carrier is developing a new strategy to better compete with LCCs (DutchNews, 22-Mar-2010).
Air France-KLM: "We are currently working on a new business model for traffic within Europe. We will restrict the service to what our customers want and reduce certain services such as counter check-ins...We will continue to offer a complete product... If we do not, we lose our customers to easyJet and others," Pierre-Henri Gourgeon, CEO. Source: DutchNews, 22-Mar-2010.