Wizz Air launches chatbot: Amelia

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Wizz Air launches chatbot: Amelia

Wizz Air, Europe’s fastest growing airline, today announces the  introduction of its new virtual assistant chatbot, Amelia, which will enable customers to easily acquire information related to their flights as well as providing useful, general information to the travelling public.

Inspired by Amelia Earhart, the American aviation pioneer who was the first female aviator to fly solo across the Atlantic Ocean, Wizz Air’s new chatbot enables customers to find information quickly and easily, without having to interact with an agent via e-mail or over the phone.

Amelia is happy to answer general questions related to COVID-19, special assistance, baggage, payment methods, check-in, voluntary cancellation, travelling with infants and WIZZ services (e.g. WIZZ Discount Club, WIZZ Flex, WIZZ Priority, Seat Selection). This new virtual assistant is free for all, and for any questions which exceed Amelia’s knowledge, a live chat with agents is also available and free.

The chatbot function is currently available in English language, and will be gradually rolled out to cover a continuously growing number of topics to more and more customers visiting wizzair.com. In addition to the newly introduced chatbot, live chat agents will also be available to support Wizz Air customers with any questions related to WIZZ flights and services, as long as no booking changes which require payment are needed. For requests requiring payments, Wizz Air already provides a number of self-service options directly via customer WIZZ accounts as well as call centre support.

In order to create the best chat experience possible, Wizz Air encourages its customers to use and enjoy the chatbot feature, to help Amelia learn and improve based on customers’ demand and feedback.

Zsuzsa Poos, Chief Customer and Marketing Officer at Wizz Air, said: “I am delighted to introduce Amelia, our virtual assistant chatbot, who will really transform Wizz Air’s customer experience. We continue to invest in the technology to automate and digitalise our processes, in order to deliver high customer satisfaction. Wizz Air is dedicated to broadening Amelia’s expertise and to supporting our passengers with an expanding array of self-service options to answer travel questions and manage their flight details. Join me in welcoming Amelia onboard!”

This press release was sourced from Wizz Air on 21-Apr-2021.