Virgin Australia: Bali Flights

The following update includes:

- Update on flying conditions and Virgin Australia operations

- Advice for guests in Bali

- Options for guests due to travel to Bali

Update on flying conditions and Virgin Australia operations

Virgin Australia continues to closely monitor the volcanic activity at Mt Agung in Denpasar. The safety of our guests and crew is our highest priority and our team of meteorologists continue to monitor the situation in consultation with the Volcanic Ash Advisory Centre. Denpasar Airport remains open.

Virgin Australia plans to operate today's scheduled services from Denpasar, subject to a review of flying conditions this morning.

As this situation remains unstable, flights may be cancelled at short notice if conditions deteriorate.

Please be advised that due to the ongoing eruption of Mt Agung in Bali and the uncertainty surrounding flying conditions, Virgin Australia is not flying guests into Bali at present. As a result, flights from Australia are cancelled today. Please note, for those that have had flights cancelled, the flight number associated with your booking will still be visible on our flight status page as we are needing to ferry the aircraft over to Bali to operate recovery flights while conditions permit.

Recovery flights from Denpasar

Monday 4 December 2017

VA36 Denpasar - Sydney **Scheduled to depart at 11.30pm Denpasar local time

Tuesday 5 December 2017

VA46 Denpasar - Brisbane **Revised departure time 7.00am Denpasar local time (This flight was originally scheduled to depart at 9:10pm on 4 December)

Cancelled flights from Australia

Monday 4 December 2017

VA33 Sydney - Denpasar

VA34 Brisbane - Denpasar

Advice for guests in Bali

Guests who were first impacted and those who require immediate assistance will be contacted first to arrange their return flight. Please do not proceed to the airport without a confirmed booking on a recovery flight.

Guests are reminded that flying conditions can change quickly and may result in cancellations at short notice.

We encourage guests booked via travel agents or third parties to speak to their booking agent directly about their booking and to ensure Virgin Australia has your mobile number, should we need to contact you.

Please continue to check the flight status page virg.in/vaflightstatus for the most up to date information about your Bali flight.

Guests with travel insurance are encouraged to check with their insurer about their individual circumstances.

Options for guests due to travel to Bali

Guests who currently have Virgin Australia travel to Denpasar booked date to Friday 8 December (inclusive), have the following options:

- Receive a full travel credit

- Change your booking to the same destination on a different date without a fare difference or change fees being charged, for travel no later than 30 days from the original booking date.

- Change your booking to Nadi (Fiji) or Port Vila (Vanuatu) without change fees, for travel no later than 30 days from the original booking date.

- Change your booking to a different destination for travel no later than 30 days from the original booking date, without change fees but with fare differences to be covered by the guest.

Any of the above options can be done by contacting our Guest Contact Centre on 13 67 89 (from Australia), 00 1803 061 2002* (from Indonesia) or +61 7 3119 7042 from other international locations.

*This number must be called from a fixed Indonesian landline with an International Direct Dialling facility - this number does not work on mobiles and payphones.

For guests with travel plans to Bali from 8 December onwards, please be advised that Virgin Australia will be further assessing this situation and will provide regular updates in due course.