Swea chatbot launched at Swedavia’s airports
It will soon be Christmas, one of the most hectic travel periods at Swedavia. To make things easier for all travellers before their journey and at the airport, Swedavia is now launching the AI-based chatbot Swea, the first to make an appearance at any Nordic airport. Swea is accessed via the airport’s website, Facebook, Messenger and is available around the clock to answer questions about your flight, baggage arrival time, current waiting times at the security checkpoint and the range of goods and services available at the airport. It is easy to sign up for your flight so that updates are sent to you automatically.
Swedavia’s AI-based chatbot Swea is the first to make an appearance at any Nordic airport and can be accessed via swedavia.se or Facebook Messenger. With the help of text and pictures, passengers can get answers to frequently asked questions in both Swedish and English. Swea is gradually refining its answers, the more interactions the chatbot receives.
Passengers can sign up for their flight and get updates on when they should go to the gate, whether the gate number has been changed and whether there are any delays. Even before they travel to the airport, people can ask about the waiting time at the security checkpoints. Why not ask where the nearest vegetarian restaurant is at the airport? Or where the nearest chemist’s is located? For people landing at Swedavia’s airports, Swea can tell them what time their baggage is arriving and on which baggage belt.
“Our new chatbot is a key component of our digital transformation, which will make it easier for our passengers to ask questions, get guidance and have a smoother start to their journey. We continuously aim to create better customer experiences and take advantage of the opportunities offered by digitalization”, said Karin Gylin, Head of Innovation at Swedavia.
Swea can answer questions from travellers at all ten Swedavia airports around the clock, regardless of what time zone they are in. The idea is to simplify the entire process for passengers in order to create as smooth an experience as possible.
Passengers get access to the Swea chatbot via the airport’s website, by sending a message to the airport’s Facebook page or searching for the airport right in Messenger.
The Swea chatbot was developed in partnership with Airport.ai, which specialises in developing digital solutions for airports.