Strike action by the Independent Flight Attendants Organization (UFO) has been ended

Lufthansa and UFO signed a preliminary agreement over mediation. Starting on Saturday, 8 September 2012 there will no longer be any strikes until an arbiter's ruling.

Lufthansa sincerely regrets that the labour dispute is being waged at the expense of its customers. The call to strike action forced Lufthansa to cancel a majority of flights. Lufthansa will take any effort to reinstate stable flight operations as fast as possible. Until then, further disruptions must be anticipated on the weekend.

Passenger support and service have paramount priority. Whenever possible, Lufthansa passengers, who have registered their contact details in their customer profile, will be informed via SMS or email about delays, cancellations and rebookings.

Cancelled flights:

Affected passengers are requested to check the status of their booking prior to departure at My bookings. You may already find an alternate flight and can check-in as early as 23 hours before departure.

My bookings

Automatic flight status information via email or Twitter:

Up-to-date information on your Lufthansa flights is available under Flight status.

Additionally, you can request automatic flight status push notifications via email or Twitter. Simply register for your preferred contact channel on the flight details page.

Check Flight status

If your flight has been cancelled:

Passengers whose flights have been cancelled are kindly asked to check on Online Check-in if they have already been checked in on an alternate flight. If this is the case, the boarding pass for the new flight can instantly be created online.

Online Check-in

German domestic flights:

Passengers travelling within Germany whose flights have been cancelled due to the strike may alternatively travel by train with Deutsche Bahn. To do so, please exchange your e-ticket for a travel voucher under My bookings or at a Lufthansa check-in kiosk. If it is not possible to exchange the travel voucher via My Booking please use the following form. When exchanging online, you can either print the travel voucher or send it via email or SMS to your mobile phone.

If you do not have the time to exchange your flight ticket online or at the check-in kiosk, we recommend you purchase a regular train ticket. In this case we kindly ask for your understanding that you will only be refunded the unused portion of your flight ticket. As the reason for cancellation was force majeure we are unable to provide any compensation beyond the value of the unused flight ticket. Please contact your ticket issuing office after your travel for a refund of your unused flight ticket.

Please note that due to increasing passenger numbers train operations by Deutsche Bahn can be affected as well. You can receive current travel information at Deutsche Bahn via http://www.bahn.de/aktuell (german version) or on your mobile phone via m.bahn.de.

Rebooking or refund free of charge:

Passengers, whose flights have been cancelled, can refund or rebook their flights free of charge.

For free of charge refund please use the following e-mail form.

Affected passengers from Germany please call toll free: 0800 850 6070

Affected passengers from Great Britain, France, Italy, Spain, Russia and China, please contact the Lufthansa Service Center toll free at the following numbers:

Great Britain: 0800 3580538
France: 0800 940411
Italy: 800 122753
Spain: 900 802231
Russia: 8800 3334265
China: 800 8200211

Affected Passengers from other countries please contact the Service Center via one of the local phone numbers.

Lost baggage:

In order to deliver your baggage please fill in our Lufthansa baggage form or please contact the Lufthansa baggage tracing counter as soon as you arrive at your destination. For status updates on your missing baggage please go to Lufthansa online baggage tracing. Check here for further information on baggage liability.