SPECIAL MEASURES TO MITIGATE CUSTOMER INCONVENIENCE DUE TO ITALIAN AIR TRAFFIC CONTROLLERS AND AVIAT
Oct-2019. 4-hour air traffic controllers strike (from 1 pm to 5 pm), as well as other strikes in the aviation sector (with durations varying from 4 hours to 24 hours) were confirmed by Italian trade unions for Friday 25 October.
Alitalia was therefore forced to cancel several flights scheduled for that day.
Flights set to operate on 25 October during the peak times between 7 am to 10 am and from 6 pm to 9 pm will operate as scheduled.
List of cancelled flights on 25 October is available here.
As a consequence of the flight cancellations on 25 October due to the 24-hour strikes, Alitalia was also forced to cancel two flights on the late evening of 24 October and one service on the early morning of 26 October.
List of cancelled flights on 24 and 26 October is available here.
Alitalia has taken special measures to mitigate customer inconvenience by operating bigger aircraft on domestic and international routes, in order to rebook passengers affected by cancellations onto the first available flights on the same day.
Alitalia invites all customers already holding tickets for travels on 25 October, as well as on the late evening of 24 October and the early morning of 26 October, to check the status of their flights before going to the airport on alitalia.com website, or calling the airline at the toll-free number 800.65.00.55 (within Italy), at +39 06.65649 (from overseas), or contacting the travel agency where the ticket was bought.
Travelers affected by cancellation or schedule change of Alitalia flights from the late evening of 24 October to the early morning of 26 October can rebook their travel at no additional cost or penalty, or ask for a full ticket refund (only if the flight is cancelled or the delay on departure exceeds 5 hours) by 10 November.