New structure of Ethiopian Airlines Group to Improve Customer Experience

Direct News Source

21-Jul-2017 Ethiopian Airlines Group, the largest aviation group in Africa, is pleased to announce that the Ethiopian Government has decided to establish a new Aviation Holding Group with various diversified aviation strategic business units like: Ethiopian Airports Enterprises, Passenger Airline, Cargo Airline and Logistics Company, Ethiopian Aviation Academy, Ethiopian Inflight Catering Services, Ethiopian MRO Services, Ethiopian Hotel and Tourism Services etc. Accordingly, the Ethiopian Airports Enterprise has joined the new Aviation Group to leverage the strong synergies that naturally exist among the group member companies.

The new Group Structure will allow all the fully owned companies to pursue shared long term vision and common planning platform while they provide high quality global standard services to their mutual customers. The Ethiopian Airports Company will maintain its internal autonomy, its own brand, and its functions playing an important and central role to integrate the services of all stakeholders such as airlines, immigration services, customs, security services, ground handlers and others to ensure that all provide global standard airport services to the end customer, the passenger. The passenger satisfaction will be the most important focus of all service providers and global standard key performance indicators will be given to all stakeholders which will measure the standards. The ultimate aim is to upgrade the customer experience at the airport to meet global standard and thereby making ADD airport the best connecting hub in Africa.

Ethiopian Airlines Group CEO, Tewolde GebreMariam, said “ We are all delighted that the Ethiopian Government took an important decision in paving the way for the formation of the Ethiopian Aviation Group as a holding company in line with international best practices which will enable to transform all airports in Ethiopia to upgrade their services to global standards by leveraging the synergy with the successful business model and strategy of Ethiopian Airlines which is now the best airline group in Africa. Passengers’ overall experience is a combined effect of the services rendered both on-board their flight and the provisions at the airports they pass through. Hence, availability of a seamless customer focused service defines the rule of the game in today’s hyper competitive airline industry. The new formation will create common direction and strong synergy to improve services by eliminating waste and redundant activities.”

Mr. Tewodros Dawit, CEO Ethiopian Airports Enterprise, said: “The group formation is a step forward to improve the competitiveness of the Ethiopian Airlines Hub by taking advantage of the proven record of fast and sustainable growth strategy. The new structure will help the Ethiopian Airport Enterprise to formulate integrated strategy to provide global standard services to all users allowing Ethiopia to continue its aviation leadership in Africa.”

Ethiopian Airlines is successfully implementing its fifteen years strategic growth plan, Vision 2025, being fastest growing and profitable airline availing the required infrastructure, fleet, System and Human capital that could complement its long-term strategic plan. With unrivalled efficiency and operational excellence, Ethiopian is currently playing an impeccable role in the nation’s economic development endeavours, export and import activities and foreign exchange earnings.

Commanding the lion share of the Pan-African passenger and cargo network with the youngest and most modern fleet, Ethiopian flies to more than 100 international passenger and cargo destinations across five continents.