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28-Nov-2017 9:51 AM

Jetstar: Bali flight cancellations for Tuesday

Direct News Source

27-Nov-2017 Flying conditions around Denpasar Airport continue to be affected by the ash cloud from the Mount Agung volcano.

As a result, we have cancelled all our flights to and from Bali till 4pm AEDT Tuesday, 28 November - see list of cancelled flights and travel options below.

While these disruptions are frustrating, we will always put safety before schedule. We appreciate our customers' patience.

CUSTOMERS WITH AN UPCOMING BOOKING FOR BALI

If you are booked to fly to Bali between Saturday, 25 November and Monday, 4 December we have four options for you:

1. Change your holiday destination

You can choose fly to an alternative destination instead of Bali at no additional cost (subject to seat availability).

Your outbound flight must depart on or before Thursday, 14 December and your inbound (return) flight must depart on or before Thursday, 28 December.

The list of available alternate destinations are:

Note: In order to travel to these alternative destinations you must make your own way to the Australian city these flights depart from.

To change your holiday destination, click on the 'Chat now' button at the top of this page and we will make this change for you. If you are reading this in our smartphone app please open this travel alert on Jetstar.com using your phone's web browser. When you do that you'll see the chat button at the top of this page, as well.

2. Change your travel dates - short move

You can choose to change the date of your travel to between Monday, 4 December and Thursday, 14 December at no additional cost.

To change your travel dates, click on the 'Chat now' button at the top of this page and we will make this change for you. If you are reading this in our smartphone app please open this travel alert on Jetstar.com using your phone's web browser. When you do that you'll see the chat button at the top of this page, as well.

3. Change your travel dates - long move

You can choose to change the date of your travel to Bali up to Thursday, 14 June 2018. We will waive the booking change fee for this move but a fare difference will still apply.

To change your travel dates, click on the 'Chat now' button at the top of this page and we will make this change for you. If you are reading this in our smartphone app please open this travel alert on Jetstar.com using your phone's web browser. When you do that you'll see the chat button at the top of this page, as well.

4. Cancel your travel

You can choose to cancel your travel and receive a credit voucher to the value of your booking.

You can do this via Manage booking on Jetstar.com.

CUSTOMERS ON CANCELLED FLIGHTS

List of cancelled flights for Tuesday, 28 November

If you wish to continue your travel: Do not change your booking. We will contact you directly to advise you on how to rebook.

Once conditions improve we will operate additional recovery flights to get you on your way as quickly as possible. You can check the status of your flight from the Flight status page on Jetstar.com or via our smartphone app.

If you do no longer want to travel: Request a credit voucher to the value of your booking via Manage booking on Jetstar.com.

Update your contact details

Customers travelling to or from Bali, including those booked via travel agents or travel websites, should ensure that we have their mobile phone number and email address. This will allow us to contact you. Your contact details can be updated through Manage booking on Jetstar.com.

NEXT UPDATE

We are doing everything we can to get customers moving as quickly as possible. Our senior pilots will make an assessment with the latest information and forecasts from the Volcanic Ash Advisory Centre and we will provide another update by 11am tomorrow.