First step to reopening with Sydney - Los Angeles flights

Flights are on sale now, with one flight per week in November, ramping up to four flights per week from December. Customers will need to ensure they meet the entry requirements set by the United States Government, including being fully vaccinated from 8 November.

We also have fares to over 30 connecting destinations in the United States and Canada available to get customers to all corners of the region.

Air New Zealand Chief Customer and Sales Officer Leanne Geraghty says the airline is incredibly excited to open these flights for customers as it's a major step towards the airline reopening to the world.

"While there hasn't been a day we didn't fly, most of that flying has been keeping cargo moving around the world, so it's incredibly exciting for us to welcome more customers back on board."

"We haven't been sitting on our hands over the last 20 months and have been taking the time to ensure that as international travel ramps back up, we are better than ever. We can't wait to roll out the red carpet for our customers come 5 November and get back to what we do best - flying!"

International schedule update
The following amendments have been made to our International schedule for travel between 17 December 2021 - 26 March 2022.

The International schedule to Hong Kong, Taipei & Vancouver will operate as below:

• Auckland-Hong Kong: 1 return flight per week.
• Auckland-Taipei: 1 return flight on 5 Jan, 26 Jan, 16 Feb & 23 Mar*
  *return flight departs 1-2 days later
• Auckland-Vancouver: All flights will be cancelled.

The above schedule changes will be progressively rolled out in the GDS from this afternoon.

Customers will be reaccommodated as follows:

• AKL-YVR will be rebooked to travel on the AKL-LAX service. Please rebook connecting services as permitted on our long-term fares to Canada.
• AKL-HKG will be rebooked onto an alternative service where the flight is operating.
• AKL-TPE will be rebooked onto an alternative service where the flight is operating or via Narita.

Please ensure you check your queues for impacted bookings, contact your customers to discuss their options and update bookings as soon as possible.

The following options are available for customers with international flights cancelled (UN'd):

• Make a date change as per the long-term Schedule Change Policy as found on the Customer Flexibility Guide
• Hold the ticket in credit as per the Customer Flexibility Guide
• Please see the Customer Flexibility Guide to check refund eligibility.

Air New Zealand will work with MIQ on these changes to ensure existing vouchers are updated to the new flight as per the schedule change.

Customers will need to check the MIQ system closer to their flight departure to download an updated voucher.

Customers who make further changes to their flights will need to arrange for a new space in Managed Isolation to match the arrival of their new flight.

Please note, our schedule will be adjusted further should any changes to the international borders happen.

Domestic New Zealand schedule update
We have adjusted our domestic New Zealand schedule for travel between
24 January - 26 March 2022.

There are several changes including an increase in frequency on selected markets and flight consolidations across other markets.

Customers affected by schedule changes will automatically be reaccommodated to the next available service. Please ensure you check your queues for impacted bookings. PNRs will be updated with a TK/UN status in the GDS from this afternoon.

Customers have flexibility as per the long-term Schedule Change Policy

Additional capacity between Wellington-Kerikeri and Wellington-Whangarei
Following the New Zealand Government's announcement that Northland will move to Alert Level 2 from 11.59pm on Tuesday 19 October 2021, we have reinstated our temporary Wellington-Kerikeri and Wellington-Whangarei services between 20 October-2 November 2021 to help connect Northland to the rest of the country.

These services will operate twice daily over this period and will be available for sale in your GDS from this afternoon