Delta: UPDATED: Statement on [24]7.ai cyber incident

On Thursday Delta launched delta.com/response, which will be updated regularly to address customer questions and concernsLast week, on March 28, Delta was notified by [24]7.ai, a company that provides online chat services for Delta and many other companies, that [24]7.ai had been involved in a cyber incident. It is our understanding that the incident occurred at [24]7.ai from Sept. 26 to Oct. 12, 2017, and that during this time certain customer payment information for [24]7.ai clients, including Delta, may have been accessed - but no other customer personal information, such as passport, government ID, security or SkyMiles information was impacted.