21-Mar-2023 10:34 AM
Commercial Policy for customers impacted by Jetstar and Jetstar Asia Singapore terminal chan
Direct News Source
From 22 March 2023 Jetstar (JQ) and Jetstar Asia (3K) will more to Terminal 4 from Terminal 1 in Singapore airport. This will increase the minimum connecting time from 60 to 90 minutes.
The following commercial policy is for customers holding a valid 081 ticket for flights with a connection time in Singapore of less than 90 minutes issued on/before 20 March 2023 for travel between 22 March 2023 and 21 March 2024.
Options for customers holding a Qantas (081) issued ticket:
Customer options:
Option | Permitted actions | Ticket Reissue Conditions |
1. Rebook to another JQ or 3Kflight |
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2. Rebook to SINKUL vv. sectorto MH operated flight |
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3. Credit |
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4. Refund |
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Further conditions:
- Flights no longer required must be cancelled prior to scheduled departure.
- All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
- Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
- All other rules and conditions of the ticket remain unchanged.
- Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy).
For customers with unticketed bookings:
For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.
This press release was sourced from Qantas on 20-Mar-2023.