30-Jan-2023 8:21 AM
Commercial Policy for customers impacted by Auckland flooding
Direct News Source
Commercial Policy for customers impacted by Auckland flooding
The following commercial policy is available to customers holding a valid 081 ticket for flights to or from Auckland for tickets issued on/before 28 January 2023 for travel between 28 January and 1 February 2023.
Options for customers holding a Qantas (081) issued ticket:
Customer options:
Option | Permitted actions | Ticket Reissue Conditions |
1. Rebook |
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4. Credit |
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Further conditions:
- Flights no longer required must be cancelled prior to scheduled departure.
- All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
- Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
- All other rules and conditions of the ticket remain unchanged.
- Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy).
For customers with unticketed bookings:
For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.
This press release was sourced from Qantas Airways on 28-Jan-2023.